Crisp Thinking Now Offering Automated Moderation for Games in 8 Languages

We're really pleased to help spread the news that our technology partner Crisp Thinking is now offering support in eight languages for its NetModerator service for games, virtual worlds and social networks.


The service allows companies with online communities to use a single management and control system to analyze the behavior of players to improve user experience while reducing company moderation costs.  Crisp’s multi-language capabilities now include popular European languages such as French, German, Spanish, Portuguese, Dutch and Russian. Language capability will soon be expanded further with the release of Asian languages such as Chinese (Cantonese), Chinese (Mandarin) and Korean.

To give an idea of the need for such a multilingual tool, in this week alone eModeration staff are working in thirty different languages across eleven timezones.

The Crisp system provides automated, real-time management control of online interactions between players by reading, analyzing and reporting inappropriate as well as escalating communication issues taking place in-game activities for intervention.  Installations can be customized with different rule sets for each language and specific behaviors customers wish to have reviewed. With NetModerator, the need for live intervention by customer service representatives on low-level issues can be reduced by up to 80 percent.  Moderators are freed up to deal with incidents requiring higher-level analysis and decisions.

“With the explosive growth of online communities, studios cannot rely solely on manual moderation. This is especially true when dealing with multiple languages. NetModerator helps customers scale their communities across territories whilst providing the most effective tool for user management,” said Adam Hildreth, CEO, Crisp.  “NetModerator is the only proven system that provides companies a way to offer effective user management in both single language communities and communities where users may speak multiple languages.”

Supported languages include:

• English (U.S.)
• English (U.K.)
• French
• German
• Italian
• Spanish
• Dutch
• Portuguese
• Russian

Full details of Crisp Thinking’s NetModerator can be found at http://www.crispthinking.com/technology.htm.