May 18, 2010

Twitter profiles and the three second rule

What do you think makes a good Twitter profile? What makes you want to follow back? And what has you reaching for the bucket?

Most mornings, sometime between about 10am - 11am, I'll start clicking through to see who my new Twitter followers are. I guess I'm aiming to give each profile a three second glance - then if it looks of interest, I may click through to the website, follow, put them in a list, send them a welcome tweet, even forward their details to other people who make want to follow them too - which all takes a lot longer. But essentially, a Twitter profile has that three second window to capture my interest. I'm not being snobbish, or overly discerning - I'm just busy, and I don't get enough time to read the many interesting people I follow at the moment.

I tweet for work (this is very important) and I'm British. (So is this. There are appear to be enormous cultural differences on Twitter). So ... for me, here are some profile no-no's:

  • Purely personal Twitter profiles are out. I need to know what company and, hopefully, website and blog you are associated with.
  • Obviously stock-shot photographic backgrounds
  • Great big customised extra information splashed about ME! ME! ME! and MY BUSINESS WHICH COULD MAKE YOU MONEY ON THE INTERNET!
  • I need a decent picture - not soft porn, preferably not a cheeeeeeesy studio portrait. If it's a bit quirky, that's good.
  • If you call yourself a guru or a social media expert, I'm gone. I don't much like entrepreneur either. And if you describe yourself as making your money from social media I suspect you barely scrape a living and probably upset a lot of people in the process. Harsh, but true.
  • If you are a company logo, please tell me who is doing the tweeting - if several people do, please initial your tweets. I can't form a relationship with a logo.
  • Don't boast. And some self-depreciative humour goes down well with this cynical Brit.
  • Mentioning your family at the end of your business description is fine. In fact it's good. I'm less keen to know your golf handicap, but that's just me.
And of course, I'll look at some recent tweets to see what kind of interest/education/amusement you can offer. These will turn me off immediately:

  • Pithy sayings by the famous
  • Pithy saying by the unknown
  • Song Lyrics
  • Everything In Initial Caps And Worse If It's Not Even The Title Of An Article.
  • Spam. Spam. Spam. Spam.
  • All conversations between friends which I don't understand and am not interested in. And conversely, no conversation. The best Tweeters have a mixture of conversational starters, passing on information and gnomic responses to 'friends'.
  • Dodgy punctuation!!!!!! Andpeeple who cant spelll 2
I'm really conscious that I'm standing in a great big glass house now (or should that be birdcage?), and you can come and throw great big stones at my profile if you like: I expect I deserve it. Even worse, I really wanted to post up some choice profiles to illustrate my points (oh, I have some beauties). But that would be mean and nasty to actual people, so I've had to restrain myself.  It would be great to hear what turns you off Tweeters though - and maybe you'll feel more able to share some of the goodies in your intray?




Image: Duane Hoffmann / msnbc.com
  

9 comments:

Sue May 18, 2010 11:43 AM  

Love it. Big thumbs up. You've hit it all on the head, especially the bit about the best Tweeters having a mixture of conversations, passing along info etc, etc.

My big turn off are boasters, and those that are all me, me, me too. As Brits (I know I am generalising, but I do feel that its a trait many of us share) we aren't very keen on someone who blows their own trumpet as loud as they can.

Ashley May 18, 2010 1:26 PM  

Am loving this post, Tia. I especially like this:

"If you are a company logo, please tell me who is doing the tweeting - if several people do, please initial your tweets. I can't form a relationship with a logo."

Ashley

Eggo,  May 18, 2010 4:05 PM  

"I need to know what company and, hopefully, website and blog you are associated with."

Ugh, I can't think of anything worse. People blabbing on about how they are cluttering up the internet with PR and how important they are. Zzzzz. A personality in its own right matters far more to me.

Steve Ward May 18, 2010 4:08 PM  

Enjoyed this read - and agree with so much of it.
Spookily, I tweeted incidentally about the logo thing earlier today also - how I skimmed them in favour of face-pics.

I hate social media crowd builders who choose to spam my space with multiple RTs - never their own opinion - just Mashable or Brand Republic 10 times a day... annoying.

I could be annoying - I talk football as well as business - oh, and I comment on my cricket `handicap`... (i.e. I play it) - but hey we're all different. :)

Dale May 18, 2010 7:51 PM  

I'm guilty of the song lyrics from time to time. *shame face*

Anonymous,  May 19, 2010 7:28 AM  

I would never follow you after reading this. No personal accounts? You've got to see my business or website? Please. Why such an absolute?

Tia Fisher May 19, 2010 12:08 PM  

Hi Anonymous - Sorry that my article was such a polemic, and I can understand your outrage. Honestly, the only reason I'm unlikely to follow anyone's personal Twitter account (i.e. one where they haven't given some information which connects them with my sphere of work) is because I tweet purely for work. If I had time to tweet personally, I'd really enjoy following random interesting people who have nothing to do with social media. It would be very refreshing ...!

John May 19, 2010 2:18 PM  

A quick glance at someone's lists can give you an idea of their interests. e.g. PR, Legal, Techie, Retail... is almost a bio in itself.
Cheers!

Deborah,  June 8, 2010 7:26 AM  

Bit late on this one but totally agree, particularly about the inane conversation that goes on. I don't care where they're sitting having coffee or whether it's raining in their city. Tells me nothing.

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