eModeration scoops 'Best Service Provider' - and it's a team thing.
Last Thursday, I was thrilled as our CEO, Tamara Littleton, and Senior Account Managers Paul Cockburn and Rebecca Fitzgerald stepped up to claim the gong for ‘Best Service Provider’ at the inaugural Reputation Online Effectiveness Awards at the Hospital Club.
As many of you will know, we’re one of a growing number of virtual companies, with a network of (currently) over 175 full and part-timers spread primarily throughout the US and UK, so the fact that I live in London and therefore was able to go the presentation do is really just a happy chance, and the small group at the awards ceremony were very much only the visible tip of a worldwide pyramid. (It's a good moment here to say thanks all at Reputation Online for a splendid night and to our award's sponsor, Visible Technologies - cheers guys!)
My first move after yelling and whooping myself silly and (of course) tweeting the news from the @emoderation Twitter account , was to go to my Yammer iphone app and send out a message via our office watercooler to break the good news to the waiting crowd and say thanks to all. As internal and external Communications Manager I’m very much aware of all the cogs in the machine and the considerable amount of grease which we need to apply to keep the eModeration engine running smoothly. I’m thinking of such diverse elements as the online tech support crew inputting projects in our databases, the hardworking, rapid response Rota Team, the new business people bringing back increasingly succulent bacon, right down to each and every moderator working his/her shift, offering help to colleagues and stepping in to learn the intricacies of a project when we need to scale up, and pronto!
The award happened to be in recognition of our work on The Teens' Speech campaign by Barnardo’s (moderation of video content), ITV’s X-Factor (post-moderation of user comments and live chat moderation on the website) and ITN’s Election Night coverage (live chat moderation), and I’d like to take this opportunity to say a big thank you to those clients for allowing us to nominate their projects. But those two were only representative of the hundreds of projects, long and short term, undertaken for clients since eModeration’s inception and I like to think that’s the good reputation we’ve earned for being thorough, honest, loyal, hard –working, responsive and intelligent which contributed to our success with the Reputation Online judges.
As many of you will know, we’re one of a growing number of virtual companies, with a network of (currently) over 175 full and part-timers spread primarily throughout the US and UK, so the fact that I live in London and therefore was able to go the presentation do is really just a happy chance, and the small group at the awards ceremony were very much only the visible tip of a worldwide pyramid. (It's a good moment here to say thanks all at Reputation Online for a splendid night and to our award's sponsor, Visible Technologies - cheers guys!)
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| via Flickr, courtesy of www.christianholmer.com |
My first move after yelling and whooping myself silly and (of course) tweeting the news from the @emoderation Twitter account , was to go to my Yammer iphone app and send out a message via our office watercooler to break the good news to the waiting crowd and say thanks to all. As internal and external Communications Manager I’m very much aware of all the cogs in the machine and the considerable amount of grease which we need to apply to keep the eModeration engine running smoothly. I’m thinking of such diverse elements as the online tech support crew inputting projects in our databases, the hardworking, rapid response Rota Team, the new business people bringing back increasingly succulent bacon, right down to each and every moderator working his/her shift, offering help to colleagues and stepping in to learn the intricacies of a project when we need to scale up, and pronto!
The award happened to be in recognition of our work on The Teens' Speech campaign by Barnardo’s (moderation of video content), ITV’s X-Factor (post-moderation of user comments and live chat moderation on the website) and ITN’s Election Night coverage (live chat moderation), and I’d like to take this opportunity to say a big thank you to those clients for allowing us to nominate their projects. But those two were only representative of the hundreds of projects, long and short term, undertaken for clients since eModeration’s inception and I like to think that’s the good reputation we’ve earned for being thorough, honest, loyal, hard –working, responsive and intelligent which contributed to our success with the Reputation Online judges.
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