January 29, 2010

Social Media Roundup #24

Welcome to eModeration's round-up of all that is intriguing, alarming or odd in the world of social media, compiled by Kate Williams (@emodkate).

In this update: the iPad has landed; socialized politics; and Tweeting padres.


THE HEADLINES ...

THE LOWDOWN ...

IN OTHER NEWS ...


THE HEADLINES ...

The iPad has landed.

The world had awaited its arrival with the kind of feverish longing usually observed in millinarial cults – and with so many articles and posts that it seemed at one point that the web might get used up. So, in an attempt to tell you all you need to know without contributing to the general frenzy of wordage, here is a concise guide to some further reading on the subject of the iPad.

Immediately following The Unveiling, Mashable offered the full skinny on the specs to help us decide whether Apple’s little darling was, as Mr Jobs suggests, "a magical and revolutionary device at an unbelievable price".

Five hours after its first mention, the word iPad had been Tweeted more than 100,000 times – as bloggers frantically posted their up-sums of the launch.

The Guardian, for example, wondered if the iPad could save newspapers, replace your TV, or run a Hoover round quickly before tackling the washing-up (I may be exaggerating.)

Then – inevitable after the vast user-generated hype – came the backlash. The world realised that the iPad was fundamentally an iPod Touch with a big screen, lacking the magical properties which they had anticipated. No 3D interface, no OLED screen or Flash support – nor even a webcam, microphone or USB port.

Some speculated that Apple’s real target was gaming – noting that dozens of top-drawer games could now be downloaded from the App Store for a fraction of store-bought ones. But Massively pointed out that, without multi-tasking or Flash, the iPad was never going to be a game-changer for gamers.

Meanwhile, anxious marketers and publishers huddled to ponder the iPad’s impact on advertising – with some speculating that it might smash the internet as we know it, by splintering it into dozens of fractured platforms.

Okay, I think that covers it. And breathe.

Despite what you may have read, some other events occurred this week.

YouTube announced that it would live stream Barack Obama’s State of the Union address - and offered citizens the opportunity to question the Prez through a Google Moderator series. The company said it showed how “platforms like YouTube can be used to increase transparency in government and access to world leaders."

Meanwhile - if it wasn’t already clear that social media is changing the business of politics hour by hour – the White House’s Facebook page was stormed by protesters, following a call by activist site “Rethink Afghanistan” to post messages which asked the President “to provide a concrete exit strategy for our troops in Afghanistan” in his address.

Over the pond, the election campaign got off to a nicely social start, when the Labour Party announced the launch of its first iPhone app – a mobile version of the party’s virtual database featuring everything that local activists need, searchable by postcode. On a roll, they also launched a crowdsourcing campaign, which flips Obama’s presidential slogan ‘Change you can believe in’ into ‘The Change We See’- a call for supportive citizens to upload their snaps of new hospitals and schools built since Labour came to power in 1997.

Meanwhile TalkTalk’s talk is fightin' talk: its CEO Charles Dunstone said that he would refuse to disconnect, or even admonish, customers suspected of illegal file-sharing as demanded by the Digital Economy Bill – even if the Bill passed into law. Dunstone, who’s managed to gather 32,000 signatures opposing the measures, said he would fight the government in court if necessary.


THE LOWDOWN ...

Speaking of politics (as we were) Westminster insiders are glued to the Tweets of Sally Bercow – wife of the Speaker of the House of Commons and prospective Labour candidate. She began tweeting two weeks ago, and is already engendering apoplexy amongst parliamentary traditionalists with her posts about ‘Mr B’s’ politics, practical uses for Hansard (kids’ step-stool) and the mouse in their Commons apartment.

And, if further proof were needed that social media spreads political gaffery like wildfire, US political journalist Chris Matthews' painful attempt at a compliment to President Obama – “I forgot he was black tonight for an hour” – became the Twitter backlash du jour, with YouTube hits aplenty.

Elsewhere, the Pope has called upon priests to embrace social media in order to increase their congregations – though he warns that “priests present in the world of digital communications should be less notable for their media savvy than for their priestly heart.” If this news brings to mind the potential plot of a lost episode of Father Ted, then shame on you.

Sticking with immaculate conceptions and suchlike for a moment – The Sun’s headline 'Woman Uses iPhone App to Get Pregnant' was a corker. Turns out, though, that the app in question was an ovulation predictor.

If you haven’t yet witnessed a true viral sensation, be sure to follow @SleepTalkinMan, the Twitter presence of husband and wife bloggers Karen and Adam Slavick-Lennard, whose updates consist of the extraordinary somniloquies of the latter. By day, mild-mannered techie. By night, absurdist Mr Hyde. Example: "You can't be a pirate if you don't have a beard. I said so. MY boat, MY rules."


IN OTHER NEWS ...

Google is taking Social Search out of Labs and rolling it out as a beta for English Google.com users. The search giant’s real-time effort allows users to pull up any of their friends’ photos and updates which happen to be relevant to their search query.

The online ad industry has agreed on an icon to tell web users that their behavioural data is targeting ads at them. The industry – keen to avoid federal regulation – will also use phrases like "Why did I get this ad?" or "Interest based ads", which polled well in a research study by the Future of Privacy Forum.

Elsewhere, a new study from Dynamic Logic reports that users find Facebook ads no more or less irritating that any other form of online ad. Not quite a wholehearted endorsement, then - still, could be worse.

Pepsi must be smarting. Having opted out of Superbowl TV ads this year, choosing instead to put a chunk of its budget into social, they’ve left the pitch free for Coke to demonstrate that the two forms can easily be combined. Coke have cleverly incorporated social into their Superbowl campaign – offering sneak peaks of one of the two Superbowl ads to Facebook fans who send a Coke-branded virtual gift to their friends.

More than a third of US, UK and Aussie Facebook users have donated to the Haiti relief efforts in the 2 weeks following the disaster, a joint survey conducted by Facebook and The Nielsen Company reports.

Adidas is tapping augmented reality for its latest promotion – rolling out a range of shoes which embed AR code directly into the tongue of the trainer. Shoe-owners hold their footwear in front of a webcam, and can then access an area on Adidas' website which offers interactive games – all controlled by the shoe itself. Crikey.

Yikes. Marks & Spencer has pulled alcohol ads which appeared on pre-teen gaming site GirlGames1, after a five-year-old user’s mother had been searching for champagne on the M&S website.

Two weeks after Microsoft admitted that Internet Explorer had been the entry point for the Google-aimed Chinese cyber-attacks, a company called Core Security Technologies disclose that they’ve uncovered another series of weak security links in the browser. Microsoft say they see no current risk to users, but have launched a full investigation.

Digg is being given a full makeover – with the revamped site becoming a hub for real-time info, and an added emphasis on what friends and influencers within a user's wider social circle are consuming.

Finally – ternz out th@ txtng iz gud 4 tweens. Coventry University psychologists found that the more textisms a child used, the greater their powers of verbal reasoning.



That’s all folks!

Read more...

January 25, 2010

Social Media Roundup #23

Welcome to the second installment of eModeration's weekly social media round-up. Here you will find a note of all that is intriguing, alarming or odd in the world of social media, compiled by Kate Williams (@emodkate).

In this update: Dunbar's Number; Seesmic jumpstarts Twitter's stats; and how the Nexus One Nixes Bad Words.



ON FACEBOOK ...

ON TWITTER ...

ON GOOGLE ...

BRANDS GET SOCIAL ...

UNDER THE GAVEL ...

SOCIAL STATS ...

ON MOBILE ...



ON FACEBOOK ...

Hoorah! Those of you who feel mildly ashamed that your tally of Facebook Friends isn't quite what it should be can hold your heads high once more. Professor Robin Dunbar is the scientist behind the gloriously-named ‘Dunbar’s Number’ - the theory that the optimum number in any human group is 150. Most recently he’s been applying his considerable brain to the study of social networks, and reports that his theory holds true there too: even if a person has 1500 Facebook friends, they cannot sustain a meaningful relationship with more than a tenth of them. Go tell your more popular associates to put that in their popes and smike it.

Brands pricked up their ears last week at the preliminary rollout of Facebook’s Post Insights, which lets them check the number of hits and the quality of feedback on individual posts. The fact that Facebook keeps its valuable metrics firmly clutched to its bosom has long been a source of grumpiness for brands – and the limited insights offered by this new feature is unlikely to change that. Still, as Mashable notes, it’s better than a slap round the head with a wet flannel.

Facebook also rolled out their version of a retweet last week. Called a ‘Via’, it allows you to republish another user’s posted links (though oddly not their status updates or photos). Your friends will see the repost in their News Feeds, inching Facebook closer to Twitter’s real-time offer.

And that’s the context in which this piece from the Telegraph analyzes Facebook’s recent privacy changes. Despite Mark Zuckerberg’s recent assertion that Facebook was responding reactively to a new social norm, it’s perhaps more realistic to view the move as the latest attempt to challenge Twitter in the real-time search arena. “When content is public, Facebook wins”.

More on precisely how Facebook is winning is contained in this useful breakdown of Facebook’s revenue streams – a handy guide from All Facebook to the many and varied ways in which the ‘Book makes money, and might make more in the future.


ON TWITTER ...

Astronaut Timothy Creamer last week established an internet connection from the International Space Station - and began tweeting live from space. Previously, the crew had to email Houston with their tweets, who would then post them to Twitter. The historic first direct post read: "We r now LIVE tweeting from the International Space Station – the 1st live tweet from Space! :) More soon, send your ?s". Truly, a giant tweet for mankind.

Back here on earth, things are hotting up for Twitter as they launch location-based trending topics. With Facebook crowding in on Twitter’s lead in real-time, the microblogging service appear to be shifting focus to location-aware services, with a view to establishing a dominant position in all things local. A full rollout is promised next week, although the roster of locations is still pretty limited - 15 US cities and a smattering of global metropoles. But location-sharing is set to be the Top Tech Trend of 2010 (say it fast) – and for Twitter, there is much to play for.

Meanwhile, Twitter’s stuttering growth might get a jumpstart from Seesmic, who’ve just launched a new app they’re calling Seesmic Look. The idea is to hook in users who don’t have a whole lot to say themselves, but are nevertheless interested in seeing what the various celebs, brands and media outlets which crowd the microblogging service are chattering about. The new interface hopes to present Twitter as an entertainment experience – you judge its chances of success for yourselves, right here.

Elsewhere Dick Costolo, Twitter’s COO, confirmed that the microblogging company won’t be making an initial public offering (IPO) in 2010. Instead, he anticipates revenue growth from a new advertising platform, commercial analytics features for brands - and “at least” ten more distribution deals.


ON GOOGLE ...

Hillary Clinton’s recent speech - which called on China to change its policy of internet censorship and conduct a full investigation into the recent attack on Google - has produced a grouchy response from the Chinese foreign ministry. They say that the criticism is “contrary to the facts and is harmful to China-US relations” and urge the US to “cease using so-called internet freedom to make groundless accusations against China."

And in related and not entirely unpredictable news, Google announced that they were postponing the launch of a web- and email-enabled smartphone which they’d been developing with the mobile carrier China Unicom, amidst uncertainty as to whether these Google services will be available there for very much longer.

No matter - Google has outrun the recession in spectacular style, with an astonishing 54% increase in profits last year, bringing their total profit to $6.52bn (£4.02bn). They promise massive investment this year to ensure that their domination of the search space continues unhampered – a recent Bellwether marketing report found that spend on search has increased by 11.5% in the last quarter.

Finally – and a tad ironically given Google’s recent stand on censorship – it emerged that the Nexus One’s speech-to-text function stubbornly refuses to let you swear. No matter how potty-mouthed the rant, the best the phone can muster is a stream of ###s. Reassuringly, Google claim they do not wish to curtail our cussing rights, but to prevent smatterings of Anglo-Saxon vernacular from mistakenly appearing in users’ transcription – a strong possibility given the relative newness of voice-recognition technology.


BRANDS GET SOCIAL ...

Santander has developed a mobile and Facebook puzzle game through which to push its rebrand of Abbey and Bradford & Bingley building societies. The game also allows users to share their scores via Facebook and Twitter, and is being distributed via a pre-existing Santander Students Facebook Page which already has 24,000 fans.

Black & Decker marks its 100th birthday with a microsite which looks back on the history of the brand, as well as allowing employees and customers to share their Black & Decker-based memories.

The British Museum has partnered with the BBC to launch a digital museum of objects which relate the history of the world . The site also allows the public to upload photos and stories of objects which they believe expand our understanding of history.

Red Bull has expanded its space in Sony's PlayStation Home, with a Flugtag area which allows users to fly some of the DIY aircraft built by crash enthusiasts over the past 2 decades – as well as an area which features the company’s Illume sports competition.

Nestle’s Toll House virtual cookies campaign was a resounding success, with 1.1m of the delightfully calorie-free virtual goods sent by Facebook users. With each cookie sent, an interactive frame customized with their photos appeared in users’ news feed. Friends could then upload their own photos as the campaign widened.



SOCIAL STATS ...

Nielsen Online report that global internet users spent an average of 5½ hours on social networking sites last month – up by a stonking 82% on the previous year and expanding numbers by a full 50%, from 211 million to 307 million. Surprisingly, Australia takes the gold when it comes to time spent, putting in an impressive 6 hours 52 minutes and comfortably trouncing the US with 6:09, and the UK with 6:08.

And the Retail Advertising and Marketing Association (RAMA) reports that women with children at home are more likely to use Facebook (60.3%), MySpace (42.4%) and Twitter (16.5%) than average adults (50.2%, 34.4%, 15.0%, respectively). What’s more, a whopping 15.3% maintain their own blog (really?). The report warns that brands which fail to engage with mothers via social media are missing out.

Which sparkling stats explain why 66% of marketers plan to invest in social media marketing over the coming year, according to Alterian’s latest study. 36% of them will also be investing in monitoring and analysis tools.

Meanwhile, digital agencies grew more than any other marketing sector in 2009, with the top 30 agencies reporting revenue growth of 18%, per a report from Kingston Smith WI.


ON MOBILE ...

Revenue from mobile applications will explode over the next few years, according to a new report from Gartner – up 60% from the $4.2 billion spent in 2009, to $6.8 billion in 2010. By 2013, mobile apps will produce nearly $30 billion in revenue – quadrupling 2010 figures.

The Labour Party is about to launch its first iPhone app, which will allow supporters to access party events searchable by postcode, and to rally support by canvassing potential voters by phone.

Finally, Apple has moved to squash one of the more extreme attempts to garner info on their upcoming tablet, which is due to be revealed on 27th January. The Valleywag blog had offered a substantial reward for pics and video (between $10,000 and $50,000 no less) of Apple’s eagerly awaited touchscreen computer – but a recent lawyers’ letter to the blog said “your company crossed the line by offering a bounty for the theft of Apple's trade secrets. Such an offer is illegal and Apple insists that you immediately discontinue the scavenger Hunt."


That’s all folks!

Read more...

January 22, 2010

Social Media Round-up #22

Welcome to eModeration's round-up of all that is intriguing, alarming or odd in the world of social media, compiled by Kate Williams (@emodkate).

In this update: baby-whispering the iPhone way; the end of free news; and Katie Price's Twitter woes.



THE HEADLINES ...

THE LOWDOWN ...

IN OTHER NEWS ...


THE HEADLINES ...

Amidst the many stories of desperation and despair in Haiti come some reassuring ones of astonishing heroism, and others of great luck. Included in the latter category is this one concerning US citizen Dan Woolley, who believes his iPhone saved his life. Dan was trapped in the rubble following the collapse of the Hotel Montana, Port-au-Prince – but used a downloaded medical app to self-diagnose and treat his injuries, and the iPhone’s camera to map his location before moving to a safer place. Woolley was eventually rescued 65 hours after the quake hit.

Bill Gates joined Twitter this week – and promptly hoovered up 100,000 followers in eight hours, prompting comparisons to the near-vertical slant of Oprah’s follower stats at the beginning of her Twitter career. So – what prompted multi-billionaire Gates to finally jump in after such a long and noble resistance to Twitter’s siren call? Ah - in MicrosoftWorld, everything happens for a reason, and it soon emerged that Mr Gates had a website to promote.

Gosh, it’s tough being a politico in a digital world. The Conservatives must be wondering quite why they dropped £500,000 on their recent ad campaign, when MyDavidCameron.com can so swiftly subvert it with user-generated comedy.

In a case which pretty much defines the expression ‘taking a sledgehammer to crack a nut’, Paul Chambers – who tweeted a jokey threat to blow Doncaster’s Robin Hood airport ‘sky high’ if their service didn’t improve – found himself arrested on terrorism charges and questioned for seven long hours. He’s had his computer, iPhone and laptop confiscated, and has been suspended from his job – a stark reminder, if we needed it, of the need to be circumspect in what we put Out There.

According to the Telegraph, Google is investigating the possibility that the recent hacks on their Chinese site were an inside job. The attacks, which targeted the email accounts of human rights activists, prompted the search giant to announce that they were closing their Chinese operation – though Google declined to confirm that they were investigating their own employees.

Elsewhere, Chinese mobile providers have been told to monitor their customers’ text messages for “illegal or unhealthy content” - and to suspend the service of those who use tripwire keywords.

Virgin Media has begun using Deep Packet Inspection to track down users who are illegally downloading content. They’re not yet monitoring individual users, but the technology can distinguish between the downloading of family pics and a music album – and will identify the artist and title if it finds the latter.

Meanwhile, Microsoft has agreed to entirely delete users’ IP addresses after six months, following pressure from privacy groups – till now they’d merely been ‘anonymising’ them.


THE LOWDOWN ...

I’m uncertain how to break this to you – perhaps it’s best just to blurt it out and get it over with: Katie Price (aka glamour model Jordan) might be leaving Twitter. A ‘close’ source says that, though KP has many kind messages “from true fans who look up to her”, the haterz are getting her down. Deep breaths now - stiff upper lip and all that.

Got a yen to retrain? Fancy a legal career? Got an iPhone? Got a thousand bucks? There’s an app for that.

If we were to write a list of things that it would be a very poor idea to share on Facebook, a photo of one’s 6-month-old with an (albeit unlit) cigarette in his mouth would be hovering somewhere in the top 5, don’t you agree? Rebecca Davey of Southend was this week investigated by Essex police for doing precisely that – but thankfully officers found that it was a case of not-fully-thinking-things-through, rather than anything more sinister.

Good lord – an iPhone app to help you decipher your baby’s cries. Apparently all babies have five distinctive cries which tell us if they are hungry, annoyed, tired, stressed or bored. Impressive – but I can’t squash the thought that an app to translate years 13-to-18 would rapidly gain more traction.

Meanwhile, US candy brand “Sweethearts” (the equivalent of Lovehearts for we Brits) has begun printing a new message on its sweeties: “Tweet me”. Now why does that cause an involuntary shiver in my own maternal heart?

Warning to UK readers – although this ‘No Pants Subway Ride’ viral is very funny, I predict you will be mildly disappointed by its failure to live up to the promise of its title.


IN OTHER NEWS ...

Britain is a dreadful laggard in the global broadband speed stakes – ranking a measly 26th on the world’s list with an average download speed of just 3.5 Mbps, according to Akamia’s most recent ‘The State of the Internet’ report. South Korea and Japan seize the international laurels with a whopping 14.6MB and 7.9MB respectively, whilst in Europe Sweden is king, with an average speed of 5.7MB.

Campaigning children’s charity Beatbullying is to launch a cinema campaign to showcase its powerful anti-bullying ad, after Clearcast, the regulators of TV commercials, deemed it too graphic for TV. The M&C Saatchi ad, which features a girl sewing her mouth shut and the strapline ‘You can speak out now’ – promotes the website Cybermentors.org.uk, and will appear on YouTube, billboards and in schools, as well as in the 12-rated cinema campaign.

All eyes are swivelled Applewards this week, after the great and the good of the tech world received an invite to a 27th January ‘event’. Speculation that Apple is about to launch their tablet reached fever pitch – Apple Insider shows us what it might look like, and the Guardian gives an excellent breakdown of what it might do.

Despite the President’s Massachussett woes, Obama’s social media team continue to build upon their reputation as the hippest to the hop with a Whitehouse iPhone app, which will stream the President’s upcoming State of the Union address live to users.

YouTube has announced that it’s jumping aboard the indie Sundance filmfest to test the concept of YouTube rentals out. The experiment will offer five of this year’s entries, and will last only as long as the festival – though the video portal says it will also offer a “small collection of rental videos … across different industries, including health and education” once the Utah movie showcase has ended.

Tweens and teens manage to squish a mammoth 11 hours of media content into the not-inconsiderable 7 and a half hours a day that they spend ‘connected’. They do it by multi-tasking – and the figures don’t even include time spent texting, or on the phone.

According to figures from The Anchor Intelligence network, one in every four ad clicks in the last quarter of 2009 was a click fraud attempt – up nearly 40% on the previous year.

The New York Times - America's most popular online news source – today announced that their content will no longer be free. With ad and print sales dwindling, the illustrious newspaper company will soon put a ‘metered’ paywall around its content – a decision which is widely seen as heralding the end of free online journalism. The Guardian offers an explanation of how the metered approach would work, here.

Finally, if proof were needed that virtual goods now sit at the very heart of the social media mainstream, here is news from Engage Digital Media that investment in 87 virtual goods-related companies topped $1.38 billion last year – doubling the previous years figures.

That's all folks!

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January 19, 2010

UCAS yougofurther Supports Internet Safety Day


Safer Internet Day is organised by Insafe each year in February (this year on Tuesday 9th) to promote safer and more responsible use of online technology and mobile phones, especially amongst children and young people across the world. The topic for 2010 is "Think B4 U post!".

I’ll no doubt be blogging on the subject a few more times before the day itself – but right now I just wanted to point up a great example of how a good community manager can use Safer Internet Day to raise safety awareness and encourage their communities to share their experiences and pool advice and information.


One of our longest standing clients is the higher education closed community yougofurther, and we work really closely with them on their safety guidelines and operational execution.    Together, we hatched a plan to promote Internet Safety Day, and they launched ‘Internet Safety Month’ this January.  Last week the editor Murry Toms posted an invitation to his community to blog their experiences of internet safety and cyberbullying – and offered an Apple Macbook for the best entry:

“It’s Safer Internet Month on yougo in January, and you’re all invited.

This is your chance to share your views and opinions on the thing that yougo considers the most important of all – online safety.

Between Giles Ursell, yougo’s Community Manager and resident UCAS expert, CEOP (Child Exploitation and Online Protection centre) and eModeration, our online moderation agency, we provide a safe and secure environment for UCAS applicants to meet up and chat about their experiences [...]

Have you a bad experience online? Are websites over-moderated? Is yougo a safe place to be? Should we do more to improve safety on yougo? Got any tips or advice for staying safe? Heard of CEOP? What do you think? Do you know who to contact if you suspect wrongdoing? Is it easy to report abuse? Is cyber-bullying on the up?”
As expected, the posts are coming flooding in, some with heart-rending stories of cyberbullying, some with great advice, loads with praise for how secure they feel on the excellent yougo site, and a few revealing a scary lack of knowledge about who abuse should be reported to, and who CEOP are (despite the prominent CEOP report button as the top of every yougo page).

This is a lovely example of good community management, how to engage your members, and a serious topic handled in a way that absolutely fits with the ethos of the site.  Murry has reached out to his community on a subject which touches them directly, and made this pan-European event into an opportunity for students to learn, teach and ask questions.  This is a chance for him to reassure his audience about the high level of moderation and safety of their own community, and start a debate rolling about other social networking sites. eModeration has been invited by the yougo team  to speak to the UCAS organisation at the end of the month about internet safety and social media, and we hope to be able to use some of the feedback from this competition in our talk.

About yougofurther: yougofurther.co.uk, supported by UCAS, is a student-only community website geared towards connecting applicants and students in higher education. Launched in April 2007, it currently boasts 450,000 members who have formed a niche community around the site's forums, groups, events, competitions and other activities.  Aside from the peer to peer interaction, student 'experts' such as UCAS, Lonely Planet, TARGET Jobs, the Rugby Football Union (RFU) and universities such as Oxford and Cambridge have hosted webchats to share their valuable knowledge with applicants and students.

eModeration supports the on-site moderation team at UCAS, working in tandem with the in-house team throughout the 24-hour cycle.  eModeration and UCAS work very closely together regarding the site's community development and guidelines.

"eModeration is a vital member of the yougofurther.co.uk team, ensuring the yougo is a safe and secure environment for applicants and students to connect with each other. Making the step up to university is daunting enough for young people, but the highly-skilled team at eModeration, through their professional and adaptable approach, have produced a compelling area for 16-24-year-olds to get to grips with the process. eModeration ensure those channels are made as accessible as possible."
 Murry Toms, Editor of yougofurther.co.uk.

Read more...

January 18, 2010

Social Media Round-up #21

Welcome to eModeration's round-up of all that is intriguing, alarming or odd in the world of social media, compiled by Kate Williams (@emodkate).  We had so much to say after our holiday break that this steaming helping of social networks and brands in social media is following hot on the heels of last Friday's industry appetizer #20 ...


In this update: Facebook's annus mirabilis; Twitter's job vacancies; and the most social brands of last year.



ON FACEBOOK ...

ON TWITTER ...

ON GOOGLE ...

ON YOUTUBE ...

BRANDS GET SOCIAL ...

SOCIAL STATS ...

ON MOBILE ...

UNDER THE GAVEL ...

VIRTUAL AND GAMES ...

THINKING ...


ON FACEBOOK ...

According to ComScore, Facebook was the beneficiary of 5.5% of US online time in November – a pretty impressive figure, to be sure. It was also the most-visited website on Christmas Eve and Christmas Day, say Hitwise, as users rushed to compare presents (or possibly avoid Scary Uncle Pete).

No surprise, then, that Facebook’s ad figures have sprinted past those of MySpace a full year before they’d been predicted to do so – and look likely to reach $605 million globally this year. MySpace, meanwhile, is said to be staring at a 21% cliff-drop in revenue, according to eMarketer.

For a full and frank assessment of Facebook’s Annus Mirabilis (and more on predictions that Facebook could file for IPO in 2010, with revenues expected to rocket past $700 million) it’s well worth scooting over to Mashable, who offer in-depth analysis, here.

Elsewhere on Facebook:

The ‘Book now offers a cunning feature to combat persistent strangers or spammers who try to friend you. If you’ve rejected them in the past because you don’t know them, their friend request flags it up.

And recent Facebook privacy changes have had users scrambling to catch up – and if you’re a brand with a Fan Page, you should be scrambling too. You'll find a useful guide to taking charge of your page’s privacy settings, quick-sticks, here.


ON TWITTER ...

Along with ‘Did you keep the receipt?’, the question on everyone’s lips at the end of 2009 was ‘When will Twitter become profitable?’ – and the microblogging site was at last able to respond that they already were, to the tune of £25 million. The leap into profit, however, was entirely courtesy of its real-time search deals with Google and Microsoft – and commentators are iffy about whether the deals will be enough to sustain a revenue stream in 2010.

So the question remains a valid one – as does the increasingly beady focus on Twitter’s horizontal stats, which appear to have flat-lined. Worth bearing in mind, though, that it’s only the Stateside figures which have stagnated - Twitter’s global figures are doing just fine, with the 60m international user figure just announced, and growth looking healthy in both and Brazil and the UK (which now accounts for a 8.9% of tweets - a pretty twit-tastic tweet to population ratio.) Other reasons for Twitter’s apparent halt: figures don’t include those using apps like Seismic or Tweetdeck – and the fact that Twitter is generally considered to have not yet reached critical mass.

Upshot: if you think that you’ve got the answer to Twitter’s tricky revenue issues, the chaps over there are eager to hear from you. They’ve launched a recruitment drive specifically to address revenue generation, and are looking to recruit four new staff members “to work on cutting edge monetization projects"; and other new positions will also include a revenue element.

Elsewhere on Twitter:

Twitter and LinkedIn have hooked up - users can now update their LinkedIn status via Twitter, and vice versa...

The old way of retweeting – which allowed Twitter users add commentary to their RTs – is preferred by a ratio of 2 to 1...

Finally, the Telegraph reports that Twitter has banned 370 ‘obvious’ passwords. So if you are the type to have ‘password’ as your password, you will no longer be allowed to do so – though you are of course still free to respond to emails informing you that a considerable legacy awaits you, if you will only forward your bank account details by return.


ON GOOGLE ...

Google’s dominion over the world of search remains unchallenged, with both Yahoo and Bing wavering last month, according to Nielsen (in the latter’s case reversing an apparently temporary surge earlier in the year).

But the biggest news for Google was the release of its much-anticipated Nexus One. The Guardian put the iPhone competitor through its paces and concluded that, while it lacked the glamour of the iPhone (and its multi-touch screen) the Nexus One’s power was certainly impressive. The smartphone’s launch was, however, shadowed by reports of customer service and network issues, and sales remained limp - a mere week after its launch, Google had ominously moved to slash the price of the Nexus One upgrade.

Nevertheless, despite some launch wrinkles waiting to be ironed out (the version which will be available in the UK, for example, will have a multi-touch screen) Advertising Age suggested that the Nexus represents the final piece in an overarching strategy which will be a game-changer for Google - giving it “a hammer lock on the whole integrated process of consumer mobility.”


ON YOUTUBE ...

UN investigators believe they’ve cracked the mystery at the heart of a macabre YouTube hit, in which a recently-assassinated anti-government lawyer blamed his imminent death on the Guatemalan president. In a twist worthy of Hollywood, it seems the man, who was depressed about personal issues, actually arranged his own murder in order to frame the president.

A recent patent application by Google has set tongues waggling that YouTube is about to dip a toe into online gaming. The patent details a 'web-based system for generation of interactive games based on digital videos'. Translated, this seems to describe a level of interactivity that would allow users to change the outcome of the video being shown – “a video game, if you will,” as TechRadar points out.


BRANDS GET SOCIAL ...

The big news of the New Year was Pepsi’s decision to nix its SuperBowl budget and push $20 million into social media. Now Coca-Cola and Unilever have decided to move deeper into social media by using social networks to ‘break’ campaigns, as well as relying on their own campaign sites. For example, Coca-Cola has unveiled a new Glaceau Vitaminwater flavour called Connect – the result of a competition run on the brand’s Facebook site, which gave fans the opportunity to design the new flavour.

Good lord – is it really Easter already? Cadbury’s have launched www.cremeegg.co.uk, where fans are encouraged to hunt down various Creme eggs to be found roaming the internet, on sites including MSN, Yahoo and YouTube.

Lego has launched a campaign to celebrate what it calls those ‘click’ moments – when the solution to a Lego build problem suddenly pings into a user’s head. They’re offering an app which will ‘Lego-ize’ a photo - available from a hub site called LegoClick.com, from which users can also post descriptions of their own ‘lightbulb’ moments of creativity to the Lego Facebook page.

Stateside social media star-brand Best Buy is launching in the UK – and they’ve unveiled a British website and social media presence, to prepare their passage. Content through both these channels will eventually include videos, blogs and images from Best Buy’s bloggers – plus details of the 8,000 jobs that the brand hopes to create in their first five years in the UK.

Hoorah – a triumph for the mystery creators of the ‘bra colour’ Facebook meme, which saw thousands of Facebookers updating their status according to the colour of the bra they were wearing – successfully raising awareness of breast cancer.

Domino’s latest ad campaign trumpets the astonishing turnaround they’ve pulled off - by listening to their consumers. The daring ‘documentary’ – which features Domino’s staff taking on board many negative comments about the brand, and working to improve their product – was inspired in large part by monitoring consumer comments about the brand on social media channels.

Evian’s taking Roller Babies - their 45m-views YouTube hit – to Facebook, where they are already effortlessly gliding towards 200,000 fans.

Following the 2007 return, due to customer demand, of the Wispa bar, Cadbury’s is putting social media at the heart of its latest campaign. The brand is allowing fans to personalise its Wispa webpage, suggest ideas for the content, and vote on how they think the site should be developed.

Huggies wants proud parents to upload photos and video of their little darlings, in a new campaign called ‘Everyday Discoveries’ – the ten winning babies will star in a storybook illustrated by Disney artists.

Super-social brand Harley-Davidson called on fans to submit photos of themselves and their bikes – and has now used 10,000 images to create a giant mosaic of their logo.

Travelocity has launched another ‘Roaming Gnome’ campaign, in which the touring elf encourages consumers to vote for one of three of his trips on Travelocity’s social networking pages, as well as upload photos of their own winter trips.

Trident has used authentic, unsponsored tweets from happy chewers of their ‘Trident Layers’ gum in their latest campaign - which they’re calling ‘The People Have Tweeted’.

Home decoration specialist Umbra will be giving a dollar to each of its Facebook fans who successfully refer a friend to the brand’s fan page. The campaign will run until the pot collectively reaches $1000.

Equator Estate Coffee, who make artisanal coffees and teas, are experimenting with turning their Facebook page into an online store: the public will be able to make purchases without leaving the site.

Guiness have teamed up with Google Earth to launch a social media campaign in which users can invite their friends to help to create a virtual version of their part of the planet - until the entire globe is virtually represented. The winner will get a year’s supply of the iconic stout.

Nivea want consumers to "have more love, hugs and kisses in 2010" – and it’s asking them to upload a virtual hug or kiss to build the Nivea XOXO Chain. The skincare brand will donate $1 to the charity ‘Big Brothers Big Sisters’ for every each entry.

Visitors to NYC’s Times Square have been taking part in the latest campaign around Kodak’s huge digital display – an app that lets them upload their own photo to the mega-sign, and control when it appears.

Finally, to get you up and at 'em for the new decade, take a look at Vitrue’s Social Media Index, which tells you everything about which social brands generated the most consumer buzz through social media over the last year (clue: iPhone won.) And to top it off, here’s Netimperative’s list of the Top Ten online marketing campaigns of the previous ten years. The winner, most fittingly for the social decade, is the Mentos-Coke viral - despite the fact that neither brand was involved in the making of the ads


SOCIAL STATS ...

US internet users, who now number 80% of the adult population, spend 13 hours a week online – up from eight hours in 2003. What’s more, half of them have bought online in the last month, according to Harris Interactive.

Meanwhile, research by PostRelease and Synovate has revealed that one in five Americans contribute to an online forum - and those that do are more influential, both online and offline. The 20% who are active forum members are considerably more likely to recommend products, share links and advice, and help a friend make a buying decision.

What’s more, 26% of UK consumers place online recommendations higher than those of friends and family in importance, according to Weber Shandwick – and

SheSpeaks reports that 80% of female Internet users say they’ve fanned a product or brand on a social network in the last year, and 72% had found out about a new product there. A full 50% had made a purchase based on content they’d seen on a social network - a considerable leap from 2008 figures.

Unsurprisingly then, a survey by Bazaarvoice and The CMO Club found that a hefty 62% of chief marketing officers planned to hike their social media budgets next year. Industries polled including software, finance and insurance, travel and hospitality, media and publishing, consumer goods and retail – but over 50% of them were still uncertain about the precise ROI of social media, and 63% were still ‘undecided’ about the extent to which data from social media sites helps them learn about their brand and its customers.

UK broadband speeds grew 22% in 2009, perhaps adding to a cheering 15.5% jump in the UK’s online spending figures, according to SpendingPulse. And eBay predicts that by 2020, 1 in 5 UK pounds will be spent online - with some categories like electrical goods and books overtaking off-line sales.

Across the pond, comScore reports that the figures for holiday e-tail were up 5% year-on-year, hitting an astonishing $27 billion in online sales - a humongous $30 million of which was spent on virtual gift-giving during November and December, per PlaySpan.


ON MOBILE ...


Business users will be the target market for Google’s next Nexus smartphone – and the new version might even have an actual keyboard, according to Reuters.

Web analytics firm Compete report that nearly 2 in 5 smartphone users have used their devices to buy something unrelated to their mobile. Books, DVDs and video games in the lead - though a frustrated 8% who tried to buy via their handsets couldn’t get the site to load.

They were most likely to be making their purchases using an iPhone 3G, which is currently the most popular single phone with US users according to Nielsen.


UNDER THE GAVEL ...

Kodak has launched a US suit against Apple and Research in Motion, the makers of the Blackberry. They claim that the technology which both the iPhone and the Blackberry use to preview pictures, in fact infringes Kodak patents.

And a US federal appellate court has confirmed an earlier decision that review site ConsumerAffairs.com was immune from liability for posts by its users. The posts, which a New York car dealer claimed had defamed him, included comments about prices and fees.


VIRTUAL AND GAMES ...

Social gaming giant Zynga abandoned in-game ‘offers’ at the end of 2009, after a spate of accusations about scam ads signing players up for goods and services which they had not agreed to. Now they’ve announced that they’re bringing them back, albeit from a tightly controlled roster of eight advertisers.

Elsewhere, Korea has become the only country in which virtual currency is legally agreed to be equivalent to real-world cash - with sweeping implications for the online gaming industry, according to Massively.


THINKING ...

Finally, if one of your New Year’s Resolutions was to spend a little more time cogitating, why not dip into this smorgasbord of food-for-thought?

360 Degree Digital Influence offer this comprehensive exploration of crisis management in social media;

Last Exit examine the pros and cons of Crowdsourcing – here’s what to look out for when using an online community to develop a brand, product or campaign;

And Brian Solis ponders the story-so-far for Social Media, and looks at predictions that its coalescence with plain old ‘media’ is coming sooner rather than later.

That's all folks!

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Virtual World Safety Tips for Kids & Teens from Connect Safely



Thanks to Anne Collier of Connect Safely  and the NetFamily blog for publishing these excellent Kids' Virtual World Safety Tips  and Virtual World Safety Tips for Parents of Teens on Connect Safely.

Whilst some of the information is obviously repeated between the two sets of advice, I really like the way that she has targetted the two age groupings - for example, emphasising to teens how important it is to maintain a good online reputation:
"They know a comment can come back to haunt them, but research shows they don't always think about how – over time – texts and posts can collectively turn into a reputation that can be hard to turn around. Help your teens keep in mind that, in cyberspace, they have pretty permanent, searchable paper trails that they, other players, and VW companies contribute to, consciously or unconsciously (e.g., companies often keep chat logs to track problem behavior)."
In this way, Anne has been able to tailor her advice to parents/carers more precisely, and gauge the likely reaction from the end audience. For example: for children:


"Passwords need protecting! Start 'em young! Virtual worlds are great places for kids to learn the fundamental rule of password protection. For children as well as adults, a stolen password can turn into anything from embarrassing impersonation and bullying to property theft to identity theft. Children are known to share passwords to gain acceptance or show "true friendship," forgetting that even friends get mad sometimes or move on to be somebody's else's "BFF" ("best friend forever") instead. It's a good idea to sit down with your child periodically to help them change their password to something that's hard for people to guess but easy for both of you to remember."

But for teenagers:
"Passwords are private! Research shows that kids tend to share their passwords with each other, so it's important teens understand how harmful that can be – that friends can sometimes be mean or stop being friends and can use passwords to impersonate and embarrass or hurt them. They may roll their eyeballs, but awareness of potential consequences might help them stop and think."

Both here and in her NetFamily post  on the subject last week, Anne constantly emphasises how important it is to keep the lines of communication open between parents/carers and their charges, and not to be too heavy handed as it can easily backfire:

"If parents are too controlling, kids – who have many workarounds and access points – tend to go "underground" to sites parents may've never heard of, to friends' houses where rules are more lax, to establish alternate "stealth" profiles and accounts parents aren't aware of, etc., etc., all of which spells even less parental input and guidance. Kids are safer when parents, like moderators, find the balance between "over- and under-moderating" and keep the communication lines open."

Anne Collier  is the Editor of NetFamilyNews.Org, and together with SafeKids.com's Larry Magid, she co-directs ConnectSafely.org, a Web-based interactive forum and information site for teens, parents, educators, and everybody interested in the impact of the social Web on youth and vice versa.

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January 15, 2010

Social Media Round-up #20


Welcome to eModeration's round-up of all that is intriguing, alarming or odd in the world of social media, compiled by Kate Williams (@emodkate).

In this update: The end of privacy, 'Avatar' melancholy, and a spot of Bing bother.

Happy New Year!

THE HEADLINES ...

THE LOWDOWN ...

IN OTHER NEWS ...



THE HEADLINES ...

In response to the catastrophic Haiti earthquake, Google has pledged $1 million to on-the-ground agencies – as well as encouraging others to donate by providing a satellite view of the devastation through Google Earth, and hosting video from Haiti on YouTube. The Mac and iPhone development community have also got together to donate a day’s worth of sales to Haitian aid organizations, so do get app-ing.

Baidu – the search engine which beats Google into a cocked hat in China – became the latest victim of the mysterious Iranian Cyber Army this week. The hacker group, whose previous attack saw Twitter taken offline for an hour in December, managed to effect a denial of service (DOS) assault on the search giant. Traffic was redirected to a message from the ICA – a considerable coup for the hackers.

This was also the week in which Google announced that it will no longer censor search results on its Chinese site, as China’s government demands. The turnaround is Google’s response to a spate of complex cyber-attacks, which it believes were attempts to gather information on Chinese human rights activists – plus a slew of increasingly draconian attempts to curtail its citizens’ free speech on the Net.

China has responded implacably to Google’s about-turn. Doing business in China, they say, means working within the law – and Chinese law means censorship. Commentators believe that Google’s stand is ultimately unlikely to be tolerated by the regime – and entirely predictably, news of Google’s stand has itself been heavily censored by the Chinese authorities.

Elsewhere, Google has snagged a patent which could allow it to carry real-time ads on buildings and billboards in Street View. Cunning new software recognises poster sites – and can spritz them up with new ads once the old ones are past their sell-by date.

Tory leader David Cameron this week warned marketers that they faced new legislation to prevent “premature sexualisation" and "excessive commercialisation", unless they pulled their socks up in the way they engage with children. Kids, he said, “are being sold the idea that the path to happiness lies through excessive consumption”. But a leading academic warned that digital marketing for children is, in fact, “almost impossible” to police.

Meanwhile Gordon Brown announced a £300m campaign which will see 270,000 low-income families given free computers and broadband access. The Home Access project will attempt to narrow the digital divide by ensuring young people can access the net at home, to support their education.

Facebook’s 25-year-old founder Mark Zuckerberg this week suggested that society has undergone such a dramatic transformation over the last half-decade that privacy is no longer a social norm. His words coincided with a warning from UK academics, that people who post intimate details about their lives are destroying the legal concept of ‘a reasonable expectation of privacy’, effectively reducing the rights of us all.

Meanwhile, Facebook have instituted the Facebook Community Council – an app which attempts to deal with the thorny issue of offensive content and user complaints. The app allows council members – drawn from the Facebook community – to flag content with a variety of descriptions, including Nudity, Drugs, Attacking, and Violence. If a particular item attracts several identical tags, Facebook will swing into action, often in the form of a takedown.

Google has attracted the beady and unblinking eye of the estate of Philip K Dick, the author whose book “Do Androids Dream of Electric Sheep?” was brought to the screen as “Bladerunner”. The estate alleges that the name of Google’s latest phone is suspiciously close to that of Dick’s Nexus-6 cyborgs, the robot humanoids which feature in his dystopia. The search giant shrugs off the claim - but Dick’s daughter says that, in the context of the name of Google’s ‘Android’ operating system, the allusion is clear.

Hewlett Packard faced public outrage when evidence emerged which appeared to show that its facial recognition software can only recognise white faces. The flaw came to light when two friends – Desi, who’s black, and Wanda, who’s white – uploaded to YouTube a video which seemed to show the software ignoring Desi’s face – whilst working just perfectly for Wanda. “Hewlett-Packard computers are racist”, concluded Desi – sending HP leaping into action with swift assurances that they were immediately investigating the glitch.


THE LOWDOWN ...


For all those of you who begin this brave new decade feeling mildly resentful about your working environment – perhaps the coffee is weak, or your manager a tad demanding - I present this little snippet, which purports to feature an ex-Microsoft employee recounting his sacking by CEO Steve Ballmer for not saying ‘Bing!’ in a sufficiently perky tone. I faithfully promise you will feel infinitely better after viewing it (strong language alert!)

Fans of virtual-world mega-grosser 'Avatar' are suffering from a particularly postmodern tristesse. CNN reports that internet-users are flocking to dedicated online forums to express their dismay, in the company of similarly-suffering cineastes, at the fact that their ‘real’ online lives aren't as thrilling as the film suggest they should be.

If you are similarly inclined, with a natural inclination towards doom and grump, best avoid this new iPhone app: it tells you, categorically and undeniably, each time someone de-friends you on Facebook. No good will come of it, you mark my words.

Ah, here is the first ‘What Were They Thinking?'® of 2010! The Outside Advertising Association and ad agency (Beta) were last week forced to pull a controversial poster campaign, whose slogan was “Career women make bad mothers”. The campaign hoped to prove that outdoor ads could drive consumers online – but backfired after infuriated mothers on parenting site Mumsnet launched a co-ordinated campaign against it. The ads were withdrawn – but not before ad company Transport Media announced they were pulling their business from the OAA, deploring the “infuriatingly sexist” campaign.

The long arm of the law has finally tapped the shoulder of a British prison escapee who has been taunting the police via Facebook for the best part of four months. The man had absconded from an open prison, and posted regular updates – on the steak he was eating, and his plans for New Year, for example – garnering a whopping 40,000 fans in the process.

The life of a social-media-roundup writer is indeed a jaded one, and it’s rare to encounter a story which does more than raise a weary eye-brow. But this little snippet had me peering over my pince-nez in shock: according to Mashable, the adventurous chap whose ‘glasses’ tattoo session went viral was being sponsored by RayBan.

Research from the frankly-named DivorceOnline finds that social networking sites like Facebook and Bebo are increasingly figuring in marital breakdown, according to the Telegraph. Lawyers claim that the huge popularity of SocNets is tempting users to be unfaithful – and also providing suspicious spouses with an easily-sleuthable record of flirting – or worse. One firm suggest that almost one in five clients cited Facebook in their petition.

If, as predicted, the nation is again snowed in next week, you’ll need something to occupy your time. Here, then, are instructions for connecting a laser tripwire to a webcam, so that it can tweet pictures of any burglars that should come calling. Now I like to think that I’m a doughty friend to fearless experiment, but I fear a laser-tripwire-tweeting-burglar-alarm-thingy is an innovation without which I might learn to live.


IN OTHER NEWS ...


The BBC is beginning the hack-back of its websites a year earlier than previously announced by Director General Mark Thompson. It currently produces ‘millions’ of pages – many of which go well beyond its core output – and websites relating to entertainment, music and celebrities could all face big cuts.

France continues its quest to regulate the internet, with a new tax which would levy a charge on internet companies whenever a French user clicked on an ad. They wish to put a stop to what they call "enrichment without any limit or compensation" - Google alone has annual French revenues of £720 million.

In what can only be seen as the throwing-down of a giant paywall gauntlet, News International has told news-aggregator NewsNow.co.uk that it may no longer link to any Times Online content, and has inserted a robots.txt file to prevent search engines crawling its pages. The news comes hot on the heels of the announcement that FT.com subscription revenues look set to overtake ad income this year. Meanwhile, Google announced that content from Associated Press – among the most boisterous of news-aggregation critics - will no longer be available on its news platform. Interesting times indeed.

Guerilla internet site 4chan last week threatened to bombard YouTube with pornography, in response to the removal of the cultishly popular account of Lukeywes1234. The eight-year-old regularly uploaded his own version of Super Mario Bros and Star Wars, as well as intriguing clips of himself fighting with tinfoil on his head while being directed by his grandmother. His - erm - colourful and frank language was one element of his wide appeal, and he eventually attracted 15,000 subscribers, including many 4chan users. Last May, 4chan started a similar campaign after YouTube initiated a mass deletion of illegal music.

A new survey by Robert Half Technology finds that businesses still think of social networks as a productivity-slashing time-suck - and that they’re as worried as ever that employees will leak sensitive info. The net result is that 54 percent of them are blocking access to all social networks.

The State of Facebook for Business report by Hubspot shows that brand- and product-oriented pages represent 39% of all Facebook pages – the largest single category, by some margin.

AdNectar, which markets social media campaigns, this week announced that it’s served 2 billion virtual goods from its platform – including 1 million Malibu Rum branded drinks in less than 2 weeks, and a million Nestle Toll House cookies during the brand’s “Bake Some Love” campaign.

But for a real sense of the extent to which virtual goods and currency have become part of the digital landscape, look no further than last week’s news that a player of the MMORPG Entropia has dropped 330,000 real-life dollars purchasing a (virtual) in-game space station called the Crystal Palace. The investor – who met his real-life partner whilst in-world – hopes to recoup the cash (which could certainly buy him a bijoux dwelling in most global metropoles) by taxing each virtual transaction that takes place on his turf. Commentators wryly point out that the economy of Entropia is no more or less virtual than the one we’re all worrying about on earth.

Finally, The Observer predicts that the 2010 election will be won - and
lost - in social media. It points out that during the last election in 2005, Facebook was in its infancy, while Twitter had yet to twinkle in founder Biz Stone’s eye. Political bloggers, so influential today, were still below the radar - and the internet barely figured as a tool in campaigners’ armoury. This election will mark a turning point – for while the issues remain largely the same, the means by which all parties engage the public will be barely recognizable.


That's all folks!




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January 14, 2010

Barnado’s 'The Teen’s Speech' Campaign - Giving Youth a Voice


Barnado’s The Teen’s Speech campaign (see this case study in UTalkMarketing) has finally come to an end this week after months of interviewing, filming, blogging and tweeting. I just wanted to mark this by directing you to the lyrical and moving blog post by Vik Sharma, who followed the project around the UK, blogging as he went.

The Teen’s Speech was one of the most remarkable projects eModeration has ever been asked to work on.  Created by London agency Poke, The Teens' Speech was a project designed to give a voice to young people in Britain.

As Vik puts it in his blog:
“Children are our future. They will define this country in years to come. Therefore, it’s in everyone's best interest to listen to what they have to say. It's also in everyone's best interest to give them the best possible start in life and create a society where young people can make mistakes and learn from them, a society that removes them from the moral and legal equivalent of Newton's third law of motion - that every action must have an equal and opposite reaction. We need to develop the moral imagination and courage to allow children to develop into well rounded individuals - or we face a future based on the worst qualities of humanity, rather than the finest.”

Please do take a look at this campaign: both as a really fine example of how many social media platforms can intertwine and become an effective, cohesive whole – and because of the crucial message it conveys.

Vik brings the campaign to a close with a call to action:
“At Barnardo’s we'll continue to speak out on matters that affect young people, but there will be times when we'll need your voice to make sure an issue gets the attention it deserves.
Right now we're calling on politicians to support the UK’s most disadvantaged and vulnerable children ahead of the general election. You can challenge them and make sure they hear our call for change. Take the next step and become a Barnardo's campaigner at www.barnardos.org.uk/campaign."

Think I’ll do that.

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January 6, 2010

Community Management : Serious Work

Happy New Year to all, and welcome to my first post of 2010.

I’m just emerging from a small seething session provoked by a post in Ad Age (subscription only now I’m afraid but here if you’re a subscriber), where a hapless journo inadvisedly suggested that community management would be a great second career for ad agency creatives and hacks cast upon hard times by the current recession. That may well be true, and the article did contain some good information, but Ms Armstrong’s unfortunate assertion that prospective employers would be satisfied if their community manager candidate's job qualifications were that they subscribed to a few RSS feeds, were a regular blogger and used a suitable email address was – well, shall we say, far off the mark?

I wasn’t the only one to be riled either - see Angela Connor’s post and comments below on the subject in her Community Strategist blog. ‘Demeaning’ was the word most frequently used to describe the article on Twitter.

By the criteria set out in that Ad Age article, I could be a community manager myself – heck, I even understand a little about traffic analysis, and site navigation and I know a LOT about internet safety (not even mentioned by Ms Armstrong). But luckily for our clients, I also know my limitations. Community Management requires a diversity of talent, tenacity, dedication, experience, technical knowledge, communicative ability, aspersion and tact which I can only admire from afar. Lots of them have been at it for ten years or more.

Which brings me on to big halloos of glee for our Community Management team at eModeration, and a totally shameless plug for our services follows. We put together a review of the year for our internal purposes – then decided it looked so good we’d let our clients know about it too. You may just possibly not know yet that we offer multi-lingual community management as well as moderation, so here are the non-confidential bits which I can publish here.

Although we have always offered some community management services to our clients, we made it official by creating a new community management services offering that we launched on February 17, 2009.

With the help of a large team of trained (multi-lingual) Community Managers, last year saw us work with key clients such as the LEGO Group, MTV US and UK, Lifetime Networks, Supersecret, and Semana Digital.

Our client base has stretched across France, Denmark, England, United States and – the furthest afield and most exciting client visit - Colombia.

We have provided consultancy and direction about children’s safety, moderation guidelines, escalation procedures, moderation procedures, community set-up, change management, and Community Rules. We’ve guided clients in how to engage communities in children’s virtual worlds, on message boards, in chat rooms, teen virtual worlds, and specialty communities. We’ve written member communications such as newsletters, editorial promotions, community rules, FAQs, direct emails and templates. We’ve given seminars about Community Management and Strategy.

We act as Community Hosts by loving and nurturing our clients’ communities to engage their members and drive loyalty. And it seems we have been making our clients very happy:

“I think the work was very useful thank you for everything. We are very happy with the work done. Hopefully we will ask you again to help us with the set up and the administration of 2 or 3 communities." - Sergio Quijano, Managing Director, Semana Digital

“Working with eModeration was a pleasure. They were extremely professional, knowledgeable and most importantly thorough. The documentation they helped us develop will go a long way as we grow and expand our moderation team." - Ken Brunt, VP, Customer Operations, SuperSecret

“eModeration has been an integral part of our success . They not only provide hands-on customer service, but have also helped us to retain users by creating an engaging on-site presence and coordinated member communications. eModeration is also very proactive; they both anticipate our needs and present us with concrete action plans to troubleshoot potential problems. Their flexibility and rapid responsiveness have also enabled us to provide rock solid user support during complex and sometimes difficult deployments. Most important, eModeration treats our community as if it were their own. They are as dedicated to our project as any member of our team and are a delight to work with.” - Dalia Hierro, Vice President of Games, Lifetime Digital

"The eModeration team went to great lengths to understand the unique needs of our product. They delivered thoroughly researched guidelines that will inform all of our moderation strategies moving forward." - Scott DeVaney, Sr. Marketing Manager, Globworld

Introducing some key team members:

Wendy Christie, Resources Manager and Child Safety Liaison, has worked in the field of online community for more than 10 years. As the Head of AOL UK's Social Media and Community Team, she managed moderation, community editorial and community product integration between 1998 and 2007. She has been trained as a CEOP Ambassador, and also has a degree in Education from Aberdeen University.


Ashley Cooksley, Community Management Consultant, has extensive experience in community management, editorial supervision and direction, and Web-based project implementation by working in management roles at Ticketmaster-CitySearch, Petsmart.com, AOL UK, and on her own websites.



Dale Price works for eModeration as both a Community Manager and an Operations Support expert. With over thirteen years of online experience, his roles and projects have involved copywriting and content proposition, encoding and publishing multimedia content, defining and developing user interfaces, designing and developing database-powered web platforms, and moderating and managing online communities.


Sherry Wilcox works for eModeration as a Community Manager and a Project Team Leader. She has over fifteen years of experience in building and managing online communities. As Community Education Manager for AOL US, she managed an online education program that included developing and writing courses in child safety, Internet safety, and building successful online communities.

If you’d like to know more about the community management packages we offer, please email Ashley at ashley@emoderation.com, and she’ll gladly talk you through it.

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