April 30, 2010

Why Facebook Community Pages could be bad news for brands


There's a lot of talk about Facebook's latest changes, including their Community Pages, and a lot of confusion and upset out there (see @tamar's Open letter to Facebook, gathering comments like a comet trail).


We've spent some time over the past couple of days researching Facebook Community Pages to learn as much as we can about them. It's obviously a fast-moving information flow, so please do comment below and let me know if we've got anything wrong or you have more information. The links give a lot more detail, so do click through to the various sources (and thanks to all).

Facebook launched Community Pages in late March 2010. This was what they told the public:

"Community Pages are a new type of Facebook Page dedicated to a topic or experience that is owned collectively by the community connected to it. Just like official Pages for businesses, organizations and public figures, Community Pages let you connect with others who share similar interests and experiences.

"On each Community Page, you'll be able to learn more about a topic or an experience—whether it's cooking or learning a new language—and see what your friends and others in the Facebook community are saying about this topic. "

On Facebook there are now:

  • Personal profiles
  • Pages - now divided into :
  1. Official pages (what used to be called Fan Pages) - Pages can only be created to represent a real organization, business, celebrity, or band, and may only be created and maintained by an official representative. If a pages gets very big, Facebook requests authorisation details to check it's really run by a brand representative and may delete them if not.
  2. Unofficial pages - Not created by the official representatives of the entity, and may be closed down by Facebook. Brands (etc) may apply to Facebook to close down these pages if their intellectual property rights are being contravened. This can be done by filling out a Username Infringement Form. It's also been recommended that businesses authenticate their page by filling in this form.
  3. Community pages - Information pages about a topic, cause or experience. They won’t generate stories in your News Feed, and won’t be maintained by a single author. If automatically crested by Facebook, they display the Community Page logo (above), and if available, a Wikipedia picture and an info section from Wikipedia. Related posts from other people on Facebook will also be displayed in real time. If Facebook can’t find the right article from Wikipedia, there may be messaging on these Community Pages inviting users to sign up to contribute in the future.
Groups - A space for users to share their opinions and interest in that subject. Some main differences between these and Pages: groups can be created by any user and about any topic, and can be kept closed or secret (you have to apply for permission to join a group), whereas Pages are public. If you're a group admin, your name will appear on that group, while Pages will never display their admins' names. (Update: Spring 2011; it is now any option to display admin profiles on a Page).  Posts on a group wall will appear to come from individual profiles. However, if you post or take other actions on a Page you own, it will appear to come from the Page.

Why create them? Good question. According to allfacebookcom:
"Prior to the release of “Community Pages”, Facebook had to constantly monitor Pages that were not created on behalf of official organizations. It became a game for many individuals to come up with Pages that would instantly attract millions of users, however organizations were getting frustrated when a Facebook user created a brand page on behalf of them."
It seems that this is a way for those interested in a topic (and that does include organisations or brands) to gather en masse to talk about it. The difference is that Facebook will have the admin rights.

What's happening to the unofficial pages? They are all still there, and organisations still have the right to apply to Facebook to have them taken down if they feel that their intellectual property right are being infringed.

How is an official page distinguished from an unofficial one? It's not - unless someone knows different? A few have 'Official Page' in the description or the URL, but by no means all. It really is difficult for a user to know when they are on a page administered by the organisation itself.

Can you tell the difference between a Community Page and an Official Page?
Easy to tell once you're on a Facebook-created Community Page - it will have this text at the top: "Our goal is to make this Community Page the best collection of shared knowledge on this topic. If you have a passion for XXXX, sign up and we'll let you know when we're ready for your help."  and it will have the triangular Community Pages logo if no image was available from Wikipedia. But Facebook have made no separate search option or distinction on your personal profile.


Who provides content for these pages? Currently the pages created by Facebook are not editable. Facebook has put up information from Wikipedia where available and called for users to sign up to contribute. Content currently consists of global posts from individuals discussing the topic (from public wall posts one assumes).

Can users create Community Pages and post content to them? Apparently 'yes' and 'yes'. We tested it at http://www.facebook.com/pages/create.php, and took the 'Community Page' option.



However, our page appears to be indistinguishable from an Official Page (Fan Page). There are two functional differences though: as promised, our wall posts didn't appear in a 'fans' news feed, and we assume that, should it reach a critical mass, it will be adopted and maintained by the Facebook community. (The Facebook Community Council still being in Beta AFAIK?) We assume at that point it would be recognisable as a Community Page, with the Community Page logo etc, but that's just a guess.

Why are there so many Community Pages? Because Facebook automatically created them (6.5 million on launch, and climbing), from the information listed in people's profiles. "We’ve created more than six million Community Pages, but if there isn’t a match for something you’ve typed into your profile, we’ll simply create a Community Page for that topic." Facebook states.

What does that mean for brands?
There are two serious consequences for brands we can anticipate:

1. Message dilution and loss of share of audience. William Beutler (Innovation Manager at New Media Strategies) did some research into Coca-Cola:

"A search on pages will bring up a mixture of the Official ('Fan') Page of an organisation, unofficial pages already existent - and now potentially multiple Community Pages because Facebook automatically created them. As if one searches for “coca-cola” or “coca-cola company” or variants without the hyphen, one can now find a number of different Pages that did not previously exist and which have the effect of diluting Coca-Cola’s brand [...] I presume Facebook will begin the task of removing these redundant entries, but that could prove a very resource-intensive endeavor."
2. Brand reputation damage. Community pages are pulling in wall posts mentioning the topic from any publicly-available profile post. Completely un-moderated of course. Potentially, this leaves the way open for activists to swarm an official-looking brand page, and with no chance at all for a brand being attacked to defend itself, engage with its critics or even direct people towards its Official Page.

The status with the 'unofficial pages' was that organisation could not of course object to having negative comments posted about their brands. They could only request that Facebook remove them on the on the grounds of infringement of intellectual property. However, they could post on these pages, engage with consumers and refer them to their official pages (from a Personal Profile account only, we might add). Now (one would assume) they will not be able to request their removal either.

Phew. Yet, this is changing daily, if not hourly, so please let us know if you have anything to add to this information.

Update Nov 2010: According to BL Ocham, brands are now being invited to 'claim' their community pages:


"A few weeks ago, the question "Is this your page?" was added to the Community Pages. In true Facebook fashion, it just kind of showed up, and, unless you're Nancy Drew, you probably didn't notice.


Says Facebook to those who apply to own their Community Page:


"Once you have submitted the request to merge the Community Page(s) to your authenticated Page, Facebook will review your request and verify that the merge request is for two similar entities. For example, the Community Page for Nike could merge with the authenticated Nike Page, but a merge request for Nike Basketball or Nike Shoes to merge to the general Nike Page would not be approved.


Please keep in mind that the review process may take a few days, and that we may contact you if we need additional information. If we approve the request, anyone who has "Liked" the Community Page(s) will be combined and connected to your authenticated Page." 

Update May 2010:  This facility has now been taken away.  See our post: Unclaimed Facebook Pages and "Reputational Risk"

Update 3 Aug 2011:  (see article in InsiderFacebook).
Facebook has added a new “Merge” option to the Resources tab of the Page editor. It allows Page admins to apply to roll duplicate community Pages into an identically named official Page they control, adding the fans and check-ins of the community Pages to the official Page. Facebook has privately done this kind of merger in the past for prominent celebrities and businesses, but the option has never before been publicly available.
The merge tool will allow official Page admins to gain the ability to publish content to and target with ads users who’ve accidentally Liked an unofficial version of their Page, helping some Pages instantly grow to their rightful size.

Other useful links:

Read more...

Less than Six Degrees of Separation on Twitter


I love this.  Sysomos Inc  have been playing around with Twitter relationships and discovered that on Twitter there are just five degrees of separation (versus six in the offline world - though actually, I've just learned from Sysomos that this last stat was based on research in the 1960s using only 240 US citizens, which doesn't seem terribly representative if you're going to apply it to the whole humnan race, as we tend to ..)  Anyhow, I digress.  Read more and enjoy the pretty graphs at Sysomos, but the upshot is that if I tweet out "[insert Celebrity name] suck donkeys. Pass it on" to my followers, and they pass it on to theirs and so forth, in an average 4.75 steps that message will have reached every single person on the Twitter network. (Including the celebrity, who would then be perfectly entitled to sue for libel.)

I like this one too, mixing on and offline connection.  There are only 3.32 steps on average between myself (real world) > friend of mine > friend of theirs > one of my Twitter followers.  What does that mean at an average party? 

Oh, it's a small world, getting smaller every day. Be careful what you tweet.  Don't do that 'sucks donkeys' thing,  please.

Read more...

April 28, 2010

Think before taking the social network plunge



Even if you're planning to outsource the daily management of your social network brand extension to experts, you should still think long and hard about what's involved. Do bear in mind that every brand's situation is different (which is why we offer clients a tailored consultation of course, *smiles*), but here are some general points to consider:


1. What resources (manpower) can you dedicate to this? Facebook is for life, not just for Christmas. Twitter is a hungry bird. While much of the social media can be outsourced to companies like eModeration, a dedicated and responsive resource will need to be the point of contact within the brand. Social media changes quickly (unbelievably quickly, in Facebook's case) and a fair amount of time will be needed to keep up with it. Even more importantly, do you have people willing to be contacted 24/7? Social media disasters spread like wildfire and don't always choose office hours in which to break out.

2. What budget do you have to dedicate to this? This will go towards not only outsourcing the daily management and moderation, but also to developing applications, creating content and video to help to make your social media pages engaging.

3. What is your current Social Media presence? You may not officially own a page on Facebook or a Twitter account, but consumers may have already created pages (either positive or negative). Knowing what's out there already will help to determine your next steps. Facebook members can now create “Community Pages” for any brand or cause so you may already have a page on Facebook about your company. Facebook members create Facebook Groups, Facebook members create Facebook Groups and Community Pages allowing them to discuss your brand or company without your official permission. (And these may be hard to distinguish from your official fan page, beware!)

4. What is your strategy for working with consumers that create unofficial fan pages or community pages about your brand? What will be your emergency procedure for the following scenarios? A comprehensive action plan should be in place for how to deal with: negative comments posted on the page; unofficial fan pages with negative comments; and customer service escalations, all of which are almost certain to happen.

5. What are your goals for setting up these pages? It's been said over and over again, but if you don't know why you're doing this, you shouldn't be doing it. If you can clearly define why you are entering the social sphere, then you will be able to measure your success.

6. Who is your audience and what will make them want to engage with you on Facebook or Twitter? Face it, there are a lot of other places they could be. And a lot of other brands they could engage with. Brands need to think about what they can offer their fans, be it in the form of content, responsiveness or special offers. Brands should also consider who will likely be interacting with the page, and offer content and features written in a tone that is appropriate to that audience.

7. How are you going to promote your page or Twitter feed, and how are you going to link to your other spaces or activities? This of course is even more important now that Facebook Connect and 'Like' buttons have increased connectivity though the web. More on that from us later.


Shining Examples

And finally, to show you how well it can be done, here are some social media brand pages that we like:

  • Starbucks – Over 7 million people also love this page, and what’s not to love? Starbucks has proved that a brand can create a page that doesn’t rely solely on flashy applications to keep its audience engaged. Starbucks posts daily and replies to its fans. Simple. Effective.
  • Threadless, @threadless – Hands down one of my favorite brands, both on Facebook and Twitter, and in general. Community has always been at the heart of this company, and Facebook and Twitter are just two more ways Threadless seamlessly and effortlessly talks to its loyal followers.
  • Red Bull – Boy, do they know their audience or what? The page is dynamic, loud and in your face from the moment you reach it. For their target market, the page provides exactly what they’re looking for – top snowboarding and skateboarding athletes, exclusive video content, awesome applications, and the hilarious Drunken Dials. This is a brand that has truly embraced and invested in engaging with its audience on social media.
  • Clorox - They did a great charity campaign showing that even a household product can engage effectively with its consumers.
  • Jet Blue, @jetblue – Through their Twitter page, they are fully responsive to @ mentions, with a clear objective of answering customer queries by promoting their Speak Up campaign (customer service help). Their Facebook page is full of wonderful promotions, videos of their employees performing philanthropic work, and a great Green Pledge drive.

Read more...

April 27, 2010

Social Round-up #40

Welcome to eModeration's round-up of all that is intriguing, alarming or odd in the world of social media, compiled by Kate Williams. For more social media snippets, follow @emodkate - or for general twittery, @KateVWilliams.

This week (a little later than usual, due to an unpleasant encounter with The Lurgy): is Facebook sucking out our brains?; Google fumbles 'evil'; and more Apple fun.



The Headlines

The social world is still blinking anxiously as it attempts to digest the full import of Facebook's recent announcements at F8 (the annual, erm, FaceFest, during which the 'Book traditionally tells mortals what to expect during the coming year.)

What it all boils down to is this: Facebook, within an unspecified period of time, will be transitioning from being an element of the web – albeit one with a fair amount of heft and a considerable social girth – to actually, like, being the web.

I know. There is so very much to think about there that we thought the subject deserved a blog post of its own - so if you wish to scare yourself silly reading about the new, Matrix-like Facebook, you are very welcome to join us over here, for a digest of what, at times, has been the rather indigestable coverage.



Talking of evil (and we might have been) - here is Google - the original ‘do no evil’ guys – following up their phased withdrawal from China by posting what it called a ‘refresher’ to its censorship policies. The global searchmeisters are simultaneously launching what they call a Government Requests Tool, which will allow anyone to discover the extent to which governments are using their legal systems to ask about their citizens’ web activity, or to censor content legally available elsewhere (Britain, by the way, ranks third – only Brazil and the US were more active).

It’s all very admirable: it stakes out Google’s position on the human rights map, and goes some way to answering those critics who accused it of inconsistency in singling out China, in a fit of libertarian evangelism.

Rather awkwardly, however, the announcement was made in the same week that a group of 10 nations wrote an open letter to Google CEO Eric Schmidt, expressing their serious concerns about the company’s attitude to individuals' rights to privacy – most notably the “disappointing disregard for fundamental privacy norms and laws” displayed during the rollout of Google Buzz.

Google Street View also came in for sustained criticism from the privacy tsars - and then came under further fire from Germany’s Federal Commissioner for Data Protection, who professed himself ‘appalled and horrified’ to discover that the Street View car is scanning private wireless networks and unique Mac (Media Access Control) addresses, as it wends its merry way through Germany’s bergs. The commissioner calls this ‘unlawfully collected personal data’ and urges Google to delete it immediately.

This evil thing? It’s tricky, darnit.




Apple Juice

For a famously controlling and security-conscious company to lose one next-gen prototype device may be considered a misfortune. To lose two - well, you can probably see where I’m going with this.

Astonishingly, what appeared to be two iPod touch prototypes – fully camera’d-up, Touch-fans - popped up on eBay at the end of last week, and were spotted by and eagle-eyed 9to5Mac just before the auction was taken down.

Could be a hoax, for sure, but the pre-existence of an Apple patent for an iPod Touch with camera - plus the fact that the latest Touch 3G was found to contain an empty space for a camera - would suggest that Apple really IS that careless.

Meanwhile, hapless Apple engineer Gray Powell, who lost the iPhone prototype in a Bavarian-themed bar, has been contacted by those wags at Lufthansa: they wrote offering him a free business-class round-trip to Munich for an authentic Bier Keller experience - an offer which we sincerely hope he doesn’t have the unexpected leisure to pursue any time soon. Gray’s father told CNET that his son was ‘devastated’ by his mistake; it’s profoundly to be hoped that the fact that the poor guy’s name is now in the public domain will protect him from a precipitous P45.

And what of Gizmodo, the site which paid $5000 for the ‘lost’ iPhone HD, and garnered publicity at least twenty times that value in return, in the form of an extra 3.6 million eyeballs? Well, the New York Times says California authorities are weighing up whether or not to slam a felony charge on Nick Denton, boss of Gizmodo’s parent company Gawker Media - and it now emerges that on Friday, officers from California’s Rapid Enforcement Allied Computer Team raided the house of Gizmodo editor Jason Chen and sequestered computer equipment.

DailyFinance.com urges Apple to launch a suit - according to them, the company has a super-tight civil case that Gawker pilfered their trade secrets, inflicting millions of dollars-worth of damage. And, with Apple’s Q2 figures revealing that 8.75 million iPhones were sold last quarter, it’s a fair bet they’ll be taking that advice pretty seriously.

The whole sorry episode has had the unintended side-effect of shining a very bright spotlight on Apple’s legendary secrecy, and the ethics behind it. Apple thus far has kept an adamantine grip on its new products, and vigorously pursued a strategy of strict control over which members of the tech press are allowed advance access to them. And - as Gizmodo say in their own defence - ‘it's impossible to argue that "access journalism" has anything but a deleterious effect on the objectivity of journalists.’

Sounds like it really is all over between Adobe and Apple - in the tech equivalent of ‘collecting their stuff’, Adobe have announced their intention to halt development of their Flash-to-iPhone converter, and are calling on their community of app developers to concentrate entirely on Android devices from now on.

Meanwhile, in the continuing saga of AppleStore’s rejection of ‘adult’ apps, CEO Steve Jobs has fired off another of the quickfire emails he’s lately been so fond of sending to correspondents. “We do believe we have a moral responsibility to keep porn off the iPhone,” he told one. “Folks who want porn can buy and [sic] Android phone.“

The AppStore’s decision-making process recently came under scrutiny when it emerged that an app by a Pullitzer-Prize winning cartoonist had been rejected by the increasingly capricious tech giant - on the very questionable grounds that it contained "content that ridicules public figures." In another of those emails, Jobs was forced to acknowledge that the rejection had been a mistake - the app was subsequently accepted.


The Lowdown

Anonymous reviews seem consistently to be in the news – and the Guardian reports on a rather astonishing literary whodunit within the notoriously back-stabby academic community. Historian Dr Rachel Polonsky noticed that an anonymous commenter on Amazon had slated her recent book – and that other leading academics had suffered similar attacks. One of the pseudonyms of the spiteful critic – orlando-birkbeck – led (perhaps inevitably) to the door of Prof Orlando Figes, 50, a historian at Birkbeck College, who responded with legal threats to both his colleagues and the media. In a surprise twist, the professor’s barrister wife at first came tearfully forwards to claim responsibility; thence to the final denouement, in which the Professor did the manly thing and acknowledged that the poison-pen writer was, in fact, himself.

Ach, what would we have done without that most enjoyable YouTube memes of the last year - the re-subtitling of the film ‘Downfall’, which depicts Hitler’s desperate final hours, so that the Fuhrer appears to be having a hissy-fit about any old tripe. Now, though, the film’s grumpy producers are using YouTube’s Content ID system, which permits a copyright owner to immediately disable any video that contains its copyrighted content, to remove them all! Interestingly, YouTube is advising that the parodists claim ‘fair use’, which would immediately restore the videos and force the film's producers to issue an official DMCA takedown notice. With delightful predictability, some wag has uploaded a Downfall parody about the parody controversy. So clever, these postmodernists.

Twitterista’s are constitutionally disinclined to trust the mainstream media, a fact confirmed last week by the trending hashtag #nickcleggsfault, which predicted that a panicked right-wing press would try to smear LibDem leader Nick Clegg, following his surge in the polls. 
By midday on Wednesday it was the second most-tweeted hashtag on Twitter, with ‘fake tan went wrong - #nickcleggsfault’ and ‘dinosaurs extinct - #nickcleggsfault’ among the sniggeriest - along with the inevitable ‘lost 4th-gen iPhone prototype - #nickcleggsfault’.

And, in further weighty political news, ‘Poor’ George Osborne - or rather, the hair of the same - became a trending topic this week: his new brilliantined and Bunteresque ‘Do was the subject of much mockery during the Chancellors' Debate. The Shadow Chancellor's decision to risk a 'Lord Snooty' was all the more puzzling since - as the Guardian pointed out - it ‘can only add to the vague but unshakeable sense of a man who has just had his jacket buttoned up by his nanny.’

A month or so ago, Marmite launched a rather smart social media campaign which pitted the imaginary Marmitophile Love party against the Marmite-loathing Hate party. The leader of the Hate party was oleaginous and a bit thick - though I'm sure this had nothing to do with BNP leader Nick Griffin's conclusion that he was being parodied. Aaanyways, in a revenge which can reasonably be described as ‘spectacularly childish’, a floating Marmite jar was superimposed upon the BNP’s recent party political broadcast, causing Unilever to initiate injunction proceedings in order to protect the integrity of their brand.

The Round-up was rather purse-lipped about the freak-show frisson which accompanied Susan Boyle’s sudden elevation - we felt that it reflected rather poorly on our national culture. But it seems that a model has been established, without which popular culture will grind to a halt. We therefore present to you the dual viral delights of portly Lin Yu Chun from Taiwan, who turns out to have a rather sweet voice, and who here duets Bonnie Tyler’s “Total Eclipse of the Heart” with William Shatner.

See, this is the kind of grit and vigour which you’d expect from an alliance between doughty Britain and perseverant Australia. Brit Sean Murtagh and Aussie Natalie Mead were unable to get back to the UK in time for their own wedding – but were not ones to let the small matter of a volcanic eruption disrupt their nuptuals. They invited their fellow stranded passengers to join them in celebrating their wedding at Dubai’s airport, while their official guests, assembled in the UK, watched the romantic union via Skype. Tears? Good lord no - just a little ash in my eye, is all.

In related volcanic news: few would deny that here’s been a bit of argy-bargy about the iPad’s usefulness, but no-one has thus far suggested that ‘government of medium-sized Scandiwegian country’ should be amongst its functionalities. Nevertheless, Norwegian Prime Minister Jens Stoltenberg, who was grounded last week by that pesky Icelandic eruption, was reported by his press secretary to be “running the Norwegian government from the United States via his new iPad.”


Still unconvinced that the iPad is a Good Thing? Gah - the global supply of kitten/toddler/iPad interaction videos is running dry! Will this great-grandma-gets-an-iPad video do instead?

Apparently there are now 8.6 million robots in the world — or, as IEEE.org reports, more than one automaton for every person in Austria. As a contextualising device, I confess that leaves me none the wiser – you?



Newsbytes 
 
New documents filed in a suit against Pennsylvania’s Lower Merrion School District allege that cameras embedded in school laptops took ‘thousands’ of unauthorized images of their pupils in their own homes. One student says that his laptop took photos of him as he slept - and according to court papers, one staff member described the images as a window "into a little LMSD soap opera."

More teens are texting, and they’re texting more often: new research from Pew reports that 54% of American teenagers send daily texts, up from 38% 18 months before. 72% of them text regularly overall.

Meanwhile, a new study reveals that younger users care very much about online privacy; quite as much as we Oldies. Overall, 88% of us have withheld information from business due to privacy concerns, with a comparable figure of 82% for young adults. 84% of them feel that permission should be gained from the subjects of a video or photo, before it’s posted online – only 2% lower than the overall figure. And – most pertinently for Facebook and other companies who have recently been trumpeting the ‘end of privacy’ – 40% of 18-24s believe execs should face prison for their company’s illegal use of personal info – exactly matching the figure for 35-to-44-year-olds.

Microsoft have been accused of encouraging sexting with a promo video for its Kin phones – pitched as social devices allowing easy sharing of content with friends – which shows a teenage boy sending a photo of his bare torso to a female friend. Critics say that the company is aiming the devices at 13-18 year olds – and recent research found that one in four in this age group have admitted sending explicit images to their friends.

The Telegraph reports that Microsoft is under further fire, following accusations that a Chinese factory which makes Xbox components is using teenagers as slave labour. They quote an investigation by the US’s National Labour Committee, which found that the factory was paying its young workers as little as 37p per hour for 15-hour shifts in desperately crowded workshops. One space, measuring 105ft by 105ft, contained nearly a thousand teenagers working in 86 degree heat - the factory is alleged to have turned on the air-conditioning only when foreign clients were visiting.

A new virus has infected the PCs of thousands of Japanese users who have illegally downloaded sexually-explicit hentai, according to the BBC. The malware takes a screenshot of the victim’s web history and publishes it – before demanding a £10 fee to ‘settle your violation of copyright law’ and remove the user’s surfing history.

The Conservative Party has weighed in on the current controversy surrounding Facebook’s refusal to install a ‘panic button’, which would connect young users directly to the police if they felt at threat from paedophiles. The party is threatening to remove their advertising unless Facebook reconsiders – but critics accuse the Tories of electioneering, pointing out that Facebook, which is on-track to make $1.1 Billion in 2010, is unlikely to be overly-worried by their threats.

Rolling Stone magazine has announced that it will be erecting a Glasto-style paywall around all content beyond its homepage. The iconic muso-mag will tax readers $3.95 for a month’s pass, or $29.99 for an annual subscription. Elsewhere, Reuters announced that it too is eyeing a limit to Free, and perhaps plans to charge for “niche, high-value content", according to Brand Republic.

The Wall Street Journal has joined the New York Times in cuddling up to Foursquare: it’s now providing them with editorial snippets and restaurant reviews, as well as three new badges, each of which come with a specific New York Challenge.

It was perhaps inevitable that News Corp would throw its hat into the social gaming ring, and last week it planted its flag with the acquisition of social game developer Irata Labs. It seems there are no plans to fold the company into MySpace - it will be grown as a standalone, to be put to work with NewsCorp properties as required.

Meanwhile the L.A.Times reports that Hulu, the video-site part-owned by NewsCorp, might be launching its subscription model at $9.95 a month. But at least one commentator has noted that the figure might not be quite the ticket - being both too much for the average consumer to stomach for free TV, and too little to make much of a dent in Hulu’s operating costs.

New research by moneysupermarket.com suggests that superfast broadband will actively encourage users to illegally download copyrighted content. Already, nearly a fifth of internet users admit to doing so – and 35% will be more inclined to, once superfast broadband is rolled out.

Yahoo has splashed out on the Montenegran Me.me domain name for its micro-blogging site Meme, calling the purchase “an essential component of our online branding strategy.” Commentators predict that a wider roll-out of the surprisingly underpublicized Twitter rival is in the pipeline; Search Engine Journal further notes that Yahoo’s fortunes appear to have turned. Citing improved ad spend and increased earnings in Q1 2010, the journal wonders what else the company might have up its sleeve.


Social Stats

New research finds that a vast 6.8% of all the URLs accessed by businesses belong to Facebook, with 10% of businesses’ bandwidth eaten up by YouTube. “IT managers are right to be concerned about the amount of social network use at work," says Network Box’s Simon Heron. Well, quite.

Meanwhile, Facebook is responsible for nearly 50% of global hits to websites from social media, with Twitter punching above its weight in generating nearly one in ten. StumbledUpon sits in between, with just under 25%, according to StatCounter.

In the States, 145 million Internet users access social web applications, between them generating nearly 500 billion impressions on each other. A new report by Forrester also finds that a mahoosive 80% of those impressions are generated by 16% of web users – and more than 60% of them come via Facebook.

And a new report predicts that nearly half of global mobile users will be using their devices to pay for both digital and physical goods by 2014.

Finally, ad budgets are on the rise for the first time in ten consecutive quarters, according to the latest Bellwether report.


Brands get Social

Supermarket giant Asda, who recently signed up to Mumsnet’s Let Girls Be Girls campaign, has consulted Mumsnet users about whether one of their products was against the spirit of the campaign, which calls on retailers not to sell products which prematurely sexualise children.

As part of their Live Positively campaign, Coca-Cola is teaming up with the charity Ocean Conservancy to encourage their fans to ‘oceanize’ their Facebook profile image into a playful underwater photo.


And the brand has also kicked off its World Cup celebration campaign with an ad which stars former Cameroon star Roger Milla, famous for celebrating a goal during Italy’s ’90 World Cup with enthusiastic on-pitch dancing. The ads direct users to the brand’s YouTube channel, where they’re urged to upload their own celebratory videos.

Meanwhile, PepsiCo and Microsoft’s World Cup campaign features Lionel Messi and Frank Lampard, and an interactive game called Football Hero in which users can earn personalised video content, to be distributed via their social media profiles.

Tesco has launched its Race For Life social networking site – the brand’s first. It gives those brave souls who are participating in Cancer Research UK's annual fund-raising run a dedicated space to share their experiences with their fellow-runners.

Shreddies is crowdsourcing their latest campaign – they need to find a new Knitting Nana to be the face of their brand. Meanwhile, Unilever is asking the public to create ads for some of its best-known brands, including Lynx, Ben & Jerry's, Dove and Vaseline.

Finally, Scholastic, publishers of Horrible Histories - the gruesome reading-matter of choice for under-12s everywhere – are working with our social media agency partners YoMego to build a dedicated virtual world to support their range of titles, due to go live in June 2011.


That’s all folks!


Read more...

Facebook's 'Like' and 'Open Graph' - a digest of the indigestable

The social world is still blinking anxiously as it attempts to digest the full import of Facebook's recent announcements at F8 (the annual, erm, FaceFest, during which the 'Book traditionally tells mortals what to expect during the coming year.)

What it all boils down to is this: Facebook, within an unspecified period of time, will be transitioning from being an element of the web – albeit one with a fair amount of heft and a considerable social girth – to actually, like, being the web.

I know.

To bring you rapidly up to speed: Facebook’s Big Plan is to junk Connect and to make it waa-aay easier, through what they’re calling their Open Graph, for us to access ‘the Book from wherever we are on the Net.



Jeremiah Owyang, predictably, is the go-to chap for detail, but the bottom line is this: social connections were always going to be as important as hyperlinks have been in the past - but The Future - as seen by Facebook - involves every site on the web feeding back and forth to - yup - Facebook. Mark Zuckerberg says they’re "building a web where the default is social", and that “the Web is going to get a whole lot better."

Hmm. Various credible voices point out that this might have some implications for - damn, what’s that thing called? Yes! Privacy. Just how much information are we going to be giving out to third parties as the price of being involved in this Future they’re talking about ?

And if this future does make Facebook the default web – well, that’s rather a lot of power concentrated in one company, no? It’s not beyond the capacity of a slightly-paranoid imagination to conceive that, if the 'Book were to take a dislike to you – p’raps you’d been rather critical of their privacy policy, say, or a bit snooty about one of their associates – you might find yourself pushed off the edge of the world’s default communication platform. Might be a bit of a disaster for you and your business, no? Robert Scoble expands on this scenario, and notes that if Facebook’s plans come to fruition, they will effectively become a utility - and an entirely unregulated one at that.

Pete Cashmore’s latest blog post is titled ‘Nobody Can Stop Facebook Because Nobody Understands Facebook'. And Maddie Grant counsels, “we need to be paying attention before we wake up one day to find ourselves deep in the Matrix, hooked up to tubes with the machine world sucking out our brains.”


And if that doesn’t plump up your paranoia nicely, consider this odd factlet: Facebook’s new ‘like’ button was discovered last week to come in three colour-schemes - light, dark, and… evil. Yes ‘evil’, as in mwa-ha-ha. As in, ‘evil plan to take over the web’. Even more mysteriously, no sooner had TechCrunch noted the fact than pouf! the ‘evil’ option was gone.

Things have taken a rather Strangelove turn, haven’t they?

Read more...

April 22, 2010

The rise of social games

This article was written for IABUK and first published on Friday, 16 April 2010


Talking at the Mobile Games Forum in January 2010, Vodafone’s Aaron Johnston said: “It wouldn’t surprise me if there was a larger trend over the course of the next year or two, of requiring people to be more careful with information than they already are."

As predictions go, it’s a bit woolly, but there’s a serious point behind the caveats.

Over the past 12 months, social games have invaded our Facebook updates. Zynga, the company behind Farmville, Mafia Wars, Fishville and CafeWorld among others, claims 70 million active users per day. An astonishing 30 million ‘virtual farmers’ play Farmville every day. Zynga’s new game, Treasure Isle, launched in April 2010 and gained an extraordinary 5.4 million players in its first week. Where’s the revenue? Zynga’s virtual goods are estimated to be worth half a billion dollars in revenue in 2010, and as of March this year it sells prepaid cards in retailers across the US. A report from SecondShares released in April 2010 values the company at as much as $5 billion.

Electronic Arts (EA) saw so much potential in the social gaming market that it bought Playfish, the second-largest social gaming company, and the brand behind games such as Restaurant City, Pet Society and the newly launched Hotel City, for $275 million in November 2009. Analyst with Lazard Capital Markets, Colin Sebastian, says that worldwide social gaming revenues will double in 2010 over 2009, to $1.3 bn. That’s a lot of game-playing.

What’s the appeal of these social games? Zynga’s Mark Pincus attributes a successful game to three principles: playing with friends; self-expression; and the opportunity to invest in a game over time.

It’s not all roses, though. Earlier this year, PC World reports that TechCrunch unearthed a YouTube video of Pincus saying he did ‘every horrible thing in the book’ to make money from game players in order to make money and get the company to profitability. TechCrunch cites a number of scams which include persuading players to download toolbars that they couldn’t get rid of and offering ‘free’ virtual currency or game plays (which turn out to be in return for monthly contracts with third parties). While players needed to invest in the game, the game didn’t always return the favour, it would seem.

But it’s still a young market: mistakes are made, even by the big players; and they’re taking steps to put these errors right. (The mobile phone market was dogged with similar claims in the early days of novelty ringtones and wallpaper downloads, when Jamster got into trouble for misleading children into signing up for long contracts for content.)

So, let’s give the industry the benefit of the doubt, and assume that as the market matures, such errors will become fewer, and consumers will become more savvy about the games they play. The novelty factor will wear off, and games that con you into long term subscriptions simply won’t survive in a competitive market.

What will keep consumer coming back? Back to Mark Pincus’ three principles: interaction with friends; self expression; and long-term investment in the game. We can assume that the trends we’ve seen in virtual worlds will carry over into the social gaming world: an increase in interaction and self-expression will embed users more deeply into games. Technology developments in social gaming platforms (such as MySpace’s ‘Games Gallery’; Bebo’s Social Games Experience – assuming that Bebo finds a buyer from AOL - and integration with iPhone or iPad for mobile gamers) will increase interactive functionality and take the appeal of social gaming to a broader audience than ever before. Players will have more freedom to personalise and adapt games, with more use of in-game chat; personalisation of avatars; and user-generated content (visual as well as text).

The implications of increased user-generated content are the same for social games as they are for virtual worlds and other online environments. The game environment has a responsibility to its players, and to brands getting involved in advertising or in-game offers (let’s assume for the sake of argument that a reputable brand will be smart enough to see through any game that’s offering them a scam-based involvement).

The most important issue is that players must be kept safe (particularly if the age of social game-players drops from its current older demographic) from abusive, illegal or otherwise harmful content posted by other users. The games must be secure, ensure that any personally identifiable information is treated responsibly and be spam-free. And, importantly, third party brands who are advertising within the games need to be sure their reputations aren’t going to be tarnished by association with spammy or abusive un-moderated user-generated content.

If 2009 was the year social games leapt onto our Facebook pages, 2010 will be the year game-makers take responsibility for the market they’ve  created.


Read more...

April 19, 2010

The Ypulse Youth Marketing Mashup - May 24-25 2010, CA


Welcome to a new week of social media - and a 10% discount offer for the eModeration readership to The 2010  Ypulse Youth Marketing Mashup on May 24-25, 2010, San Francisco, CA.

This is a two-day conference - now into its fourth year - which is well worth attending (volanic clouds of ash permitting of course).   Today's top brand, corporate and social marketers, media professionals, educators and non-profit organizations gather to share best practices, research and the latest strategies on marketing to youth with technology. Don’t miss this year’s keynote Neil Howe, who coined the phrase "The Millennial Generation," and anthropologist/Intel Fellow Dr. Genevieve Bell.

Register here and receive a 10% discount with the code: EMOD.

The full agenda is online here: http://mashup.ypulse.com/agenda/

Of special interest to us at eModeration is a panel moderated by our friend Joi Podgorny, Director of Community Engagement for National Geographic’s Animal Jam:  Moderating Online Communities for Youth

- Building community for tweens vs. teens
- Establishing a safe online space for youth
- Encouraging youth participation/creativity

On the panel will be:
Holly Ashworth, Senior Web Editor at eSPIN.com, a subsidiary of Hearst Communications, Teen Advice Guide at About.com
Anne Collier, Co-director, ConnectSafely.org
Geoff Cook, CEO, myYearbook.com
Nathan Sawatzky, Director of Community Support, Disney Online Studios

Enjoy!  And do let us have any feedback from the event in comments below.

Read more...

April 16, 2010

Social Round-up #39

Welcome to eModeration's round-up of all that is intriguing, alarming or odd in the world of social media, compiled by Kate Williams. For more social media snippets, follow @emodkate - or for general twittery, @KateVWilliams.

This week: Prescott's keyword combat; anonymous comments; and the truth about Unvarnished.



THE HEADLINES ...

THE LOWDOWN ...

NEWSBYTES ...

APPLE JUICE ...

ON TWITTER ...

SOCIAL STATS ...


THE HEADLINES ...

And it’s all kicked off! The three party leaders finally entered the ring last night, with the first truly social event of the Social Media Election®. After a tense build-up of several months (and what is certain to have been many long hours of media-training, not to mention pots of touche-eclat), the three duked it out on ITV’s live leaders’ debate - closely scrutinized by both the global media and a UK TV audience of nearly 10 million.

The leaders’ performance anxieties can only have been enhanced by the fact that a considerable number of those viewers were simultaneously online, bashing a live stream of instant commentary on the putative PMs’ presentation skills into their steaming keyboards (*cough* disclosure here: moderated by our very own selves).

Meanwhile ITV - with politicos Tweetminster – were generating a real-time picture of public sentiment, via 'The Worm of Like', which snaked alluringly across our screens. All in all, 200,000 of us joined the live discussion on ITV.com, tweeting at a rate of 29.06 tweets per second – with Nimble Nick Clegg emerging as the people’s victor, according to at least three separate polls. Gripping stuff.


Labour's John Prescott launched a ploy to deplete the Tories’ famously over-flowing election coffers earlier in the week, and it turned out to involve some close paid-search combat. The Conservative party have for some time been bidding on Labour-related keywords to enable their ads to appear at the top of search results - leading the former Deputy Prime Minister to issue this strategic tweet: 1.Google 'Labour Party' 2.Click on advert saying 'Labour have failed' 3.You've just cost Ashcroft 50p. 4.Repeat.

While we naturally deplore any attempt to Buck The System, this kind of wheeze might be just the ticket when appealing to jack-happy, 4Chan-wielding youngsters in the build-up to the election. Increasingly, it seems that social media is indeed weaving its magic spell, pulling in first-time voters who traditionally see little point in voting: nearly half those polled say that online political content has piqued their interest.

Meanwhile, the Electoral Commission is splashing cash on Facebook – on Saturday, every visitor will be asked if they’ve registered to vote. And since Monday, YouTube and Facebook users have been directing text or video questions to the three party leaders; on 28th April, David Cameron, Gordon Brown and Nick Clegg will upload their considered responses to the five most popular questions – yet more evidence that 2010 is indeed the year that politics goes social.

Here, at last, is the grim news that AOL is likely to let Bebo go. Much like the day I failed my Grade Three piano, it’s terribly sad for all concerned - but not entirely unexpected. As their letter to employees succinctly noted, “social networking is a space with heavy competition, and where scale defines success” – and on that basis alone AOL’s $850m social network investment has looked shaky, pretty much from the get-go.

Nevertheless, the ripples of Bebo’s failure will spread far beyond the immediate pall of its disappointed employees – the closure would leave a gaping hole for brands who seek to reach a young demographic with content-based advertising, and could potentially leave some with fan communities that they can’t migrate to alternative platforms.

Following pressure from child-safety campaigners, Facebook announced a raft of new safety-measures, including a 24-hour UK police hotline, a £5m awareness campaign, free ad space for safety groups, and a re-designed system for flagging abuse. But the company stopped short of implementing a button linking directly to CEOPs, the Child Exploitation and Online Protection Centre, on each profile page - prompting a group of 44 Police chiefs to sign a letter urging Facebook to reconsider. The company insisted, however, that such measures are not the most effective way to prevent grooming and other online dangers which face young people on the social network.

“Comments: their form and function” has been a topic much in the news this week. An Ohio judge was revealed to be suing the superbly-moniker’d Cleveland Plain Dealer, whom she alleges unfairly unmasked her as the sender of anonymous critical comments about a local awyer. It then emerged that the Washington Post, the New York Times, and several other papers are currently questioning whether commenters should be allowed to remain anonymous at all, amid concerns that many news comments boards have begun to resemble bar-room brawls. Finally, the Gawker published stats which revealed that, once their sites began to privilege the comments of ‘respected’ users over those of anonymous posters, the quality - and quantity - of comments rose sharply. Some interesting decisions ahead for both publishers, and brands.

By now we should all have the rubric ‘what happens in social media, stays in social media’ tattooed on our inner wrists, and be tweeting with due regard to posterity and its habit of biting us on the backside. But just in case you are one who is not, here comes the chilling news that Google has now made every Tweet searchable – until now, a famously difficult trick to pull – closely followed by the announcement that the US Library of Congress will now be preserving every tweet for All Eternity. People, discretion truly is the better part of Twitter.

The Digital Economy Bill – minus the controversial broadband tax – was ushered into law late last week, and illegal downloaders now face a possible lifetime ban. Not without a fight from ISP Talk Talk, however, who issued the following bellicose statement: “if we are instructed to disconnect an account due to alleged copyright infringement we will refuse to do so and tell the rightsholders we'll see them in court.”


THE LOWDOWN ...

Be afraid, be very afraid – then squeeze out just a teeny bit more fear. Reputation-scoring site Unvarnished is coming, and things will never be the same. Billed as a site for “community-contributed, business-focused assessments of professional performance,” Unvarnished’s offer boils down to this: if you’re a work-shy layabout who’s been rumbled by a co-worker; a boss whose underling has revealed your incompetence; or a feckless lover whose pride was knocked when your darling showed you the well-deserved door – here is your revenge. Chill winds, indeed.

Yikes. Farmville has hit the headlines again, this time because a 12-year-old boy has cashed out his horrified mother’s credit card in a two-week, £905 spree on virtual currency and accessories for his farm. The bank is unsurprisingly unwilling to refund the money, and so are Farmville developers Zynga, who, it’s safe to say, didn’t score a valuation of $5 billion by giving in to namby-pamby complaints from the parents of under-age users.

The world just became a fraction more perplexing for those of us whose brains silently form the word ‘why?’ when we hear the fun-quotient of Foursquare being talked up. Apparently, cheating on Foursquare – that is, claiming badges without actually leaving your squalid bedsitter – is so rife that the company has been forced to institute a crack-down. I know – no words.

Following the IAB’s announcement that it will be introducing a new qualification to weed out the most bogus of self-proclaimed ‘social media experts’, here is more good news: a LinkedIn survey reveals that the word ‘guru’ – that most self-aggrandising of social-media titles - is on the decline. Sadly, the same report finds that the quite-as-excruciating ‘ninja’ is sharply on the rise.

I love Tom Scott, and firmly believe you will love him too. The cheeky sprite has just launched a new website called, with delightful directness, Stupid Fight. The site pits any two Twitter celebs against one another, applies a sophisticated set of linguistic algorithms to the last 100 people to @reply each one, and - without fear or favour - determines whose fans are the most stupid. A simple idea, but no less pleasing for it.


NEWSBYTES ...

A headteacher who was due to take up her post at a British school has been forced to withdraw, after students organized a Facebook campaign to oppose her appointment. The news prompted teachers’ unions to allege a “crisis of adult authority”.

Elsewhere, an American teenager has filed harassment charges against his own mother, whom he claims hacked his Facebook account before posting personal info and defamatory comments. According to the New York Daily News, the case could “challenge the rights of parents to monitor their children online."

Google is backing Yahoo in its privacy tussle with the US Department of Justice, who want broad-request access to the e-mail messages of its users. A coalition backed by the search giant declares that "society expects and relies on the privacy of e-mail messages just as it relies on the privacy of the telephone system.”

Meanwhile another coalition – this time of European telecoms providers - are challenging Google over the bandwidth consumed by YouTube, according to the Financial Times. The companies claim that the videosite should cough up a share of its ad profits, part of their broader attempt to shift the economic model of the internet to one where websites pay for the content that their users consume.

IKEA this week became the latest to join the rapidly-expanding roster of companies which have been brand-jacked on Facebook. A fake IKEA fan-page tempted users with the prospect of a $1000 voucher if they invited their entire roster of friends to participate in a scam “for-one-day-only” lead-gen offer.

If you have ever lain awake, anxiously wondering just what a Facebook fan is worth, then Vitrue has the answer you seek: precisely $3.60. To put that figure into context, a little less than a Grande Latte, but marginally more than a Royale with Cheese.

Beleaguered local review site Yelp this week adjusted its terms, following a class-action suit alleging that companies which advertised on the site had their unfavourable reviews removed. Yelp CEO Jeremy Stoppelman announced that the site would no longer allow advertisers to position their most favourable review at the top of their listing, in an attempt to face the criticisms head-on.

If they won the election, both Labour and the Conservatives would launch sites where parents could report products and marketing which sexualise children – despite complaints from the ad industry that the idea was ‘ill-thought out’ and would 'pull the rug out from under the ASA', reports Marketing.


APPLE JUICE ...

Brit Apple-fans, nurturing fond hopes of cradling an iPad in their loving arms in a month’s time, watched in open-mouthed horror this week as Apple’s sales stats climbed higher, and higher - and with them the chances of Apple flunking its UK release date.

And alas, their fears were realized – having reached an astonishing weekly peak of 500,000 units sold, the company announced it had taken the "difficult decision to postpone the international launch of the iPad by one month". Oh dear, oh no - don’t cry. I can’t bear it when you cry.

This may cheer you: famously-controlling Apple CEO Steve Jobs has confirmed that the company will hunt down anyone with the word ‘Pad’ in their branding - and kill them. Well, I think he said kill. Aaany-ways, the AppleStore is refusing to renew any apps which contain the cute little suffix, and Steve Jobs clearly implied that Apple owns the word ‘pad’ when he wrote to a disgruntled app-developer, "it's just common sense not to use another company's trademarks”. Bad news, Kotex. Run, run while there’s still time.

Apple’s delayed UK launch gives us plenty of time to save for an outfit to complement that swanky new iPad. And looksie, the world’s first iPad-compatible vest is something of a bargain – even though ‘vest’ disappointingly turns out to mean ‘gilet’, and not the sturdy woollen undergarment rightly beloved of we doughty Brits.

Alternatively, if your desire to semaphore your social significance has been stymied by the iPad’s UK postponement - how’s about this little beauty? It’s a shirt which broadcasts, in real-time and to a doubtless admiring audience, the number of unread emails currently in your inbox. That’ll get your message across, loud and clear.

But if you’re still not quite with the iPad programme - perhaps you harbour a stony cynicism in your heart, which even YouTube videos of kittens operating iPads can’t dispel – you might enjoy this little skit which asks pertinently: Just what IS the iPad revolutionizing?

The history of technology tends to resemble a very small island filled with very tall skyscrapers - one can't often stand far enough back to see what’s what. But Guardian editor Alan Rusbridger offers an intriguing insight into how far back the roots of the iPad really stretch, with his account of a 1994 encounter with new-media visionary Roger Fidler and his tablet-prototype. Charmingly, Rusbridger's contemporaneous notes reads: "At present it consists only of an A4 block of wood, with a 'front page' stuck on it: the technology for creating Fidler's 'Flat Pad' is, he estimates, still a couple of years off.”

ON TWITTER ...

The Spring is sprung, the grass is riz – and Twitter has a whole nestful of cute new business strategies to show off to an admiring world.

At last week's Chirp conference, Biz Stone twirled a raft of impressive stats: 106,000,000 registered users – about 60% of whom are based outside the US – with a stonking 300,000 new users signing up every day.

Most impressively, Stone revealed that a mere quarter of Twitter’s traffic comes from the site itself, with the remaining 75% (a mind-boggling 3 billion calls per day) coming via third-party Twitter clients. The stats go a long way to explaining the consistently underweight user figures which have long puzzled observers.

They also contextualise two further Chirp announcements – Twitter’s acquisition of the wildly popular Mac and iPhone app Tweetie (which will now be renamed “Twitter for iPhone”), and the launch of an own-brand URL shortener in direct competition with Bit.ly (till recently Twitter’s default link-chopper) and similar apps.

Unsurprisingly, both snippets of news caused considerable alarm amongst Twitter’s community of third-party developers, who have been at the heart of Twitter’s rapidly-expanding ecosystem, providing vital functionality while the Twitter team concentrated on its core scaleability.

And while the company gamely tried to smoothe those developers’ ruffled feathers – promising to be ‘sincere and honest in our communication with you’ - it’s clear that the company feels it’s high time they brought much of that profitable functionality inside the Twitter nest – a strategy which drew admiring commentary from many watchers.

And that’s not the only game-changing Twitter plan to hatch this week - the company announced that it will soon be incorporating paid-for ‘promoted tweets’ – which COO Dick Costolo insisted were positively, definitely not the same thing as ads – into its business structure.

The news met with a mixed response from Twitter users, who are notoriously protective of Twitter’s anti-corporate feel. Predictably, UK users were mostly grumpy, with 68% feeling aggrieved at the prospect, according to a poll by Groupola. Stateside, a broader spread of opinion was revealed by Crimson Hexagon, who found that while 42% feel that ads – sorry, ‘promoted tweets’ - will be no better than spam, more than a quarter felt that the new strategy amounted to a sensible business plan, with 31% as yet undecided.

For those brands who’re still a little confuddled as to quite how Promoted Tweets will impact advertisers, Ad Age counsels firmly: “you want to learn this product as soon as possible.” Meanwhile Mashable cleverly persuaded Virgin America - one of the companies to beta-test the strategy - to share the skinny.


SOCIAL STATS ...

38% of social networkers are most likely to believe posts from their fellow consumers, according to InSites Consulting. Second most credible were posts by brands themselves, at 32% - and trailing by some lengths were those of journalists (7%) and marketers (a measly 3%).

45% of UK consumers say they’ve never seen a single relevant behavioural ad – and if they could, 52% say they’d like to opt out.

A new study from Burson-Marsteller reveals that 79% of Fortune’s Global 100 brands are already using social media. Twitter is the most popular platform – 65% have a presence there.

90% of UK consumers searched for their latest purchase on the net, according to a report from Likemind and Vision Critical – and nearly half said they got better service online than instore.


That’s all folks!

Read more...

Latest from Tamara's Twitter

  © Blogger templates The Professional Template by Ourblogtemplates.com 2008

Back to TOP